UX Designer

Job Description

Purpose of the role

To manage product development UX and set the strategic direction. Provide support to the bank's senior management team, and to manage product development risk across the organisation. 

Accountabilities

• Development of strategic direction for product development UX, including the implementation of up to date methodologies and processes.
• Management of product development UX initiatives, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.  .
• Relationship management of product development UX stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.
• Development and implementation of policies and procedures for product development UX.
• Management of product development UX risk, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s product development UX and compliance functions.  .
• Monitoring the financial performance of the product development UX department, including revenue, profitability, and cost control.
• Conducting thorough market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Embark on a transformative journey as an UX Designer at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences.

USCB UX Designer team provides early-stage research, ideation, experience solutions, and designs for any product or feature that will be consumed through any USCB digital product experience channel (i.e. responsive web, mobile native, voice, etc.).

To be successful in this role, you should possess the following skillsets:

1. UX Design Expertise

• Strong portfolio demonstrating user-centered design across web and mobile platforms.
• Proficiency in design tools like Figma.

2. Collaboration & Communication

• Ability to work and communicate with stakeholders about requirements
• Ability to work closely with product managers, developers, and business leads.
• Clear communication of design rationale and user insights.

3. Data-Driven Decision Making

• Experience using analytics and user feedback to inform design decisions.
• Familiarity with tools like Google Analytics, Hotjar, or similar.

4. Agile & Product Thinking

• Experience working in Agile/Scrum environments.
• Understanding of product lifecycle and MVP development.

5. Strong Online Portfolio

• Excellent presentation skills

Some other highly valued skills include:

1. Service Design & Systems Thinking

• Ability to map end-to-end user journeys and identify pain points.
• Experience with service blueprints and ecosystem mapping.

2. Design Ops & Process Optimization

• Familiarity with design systems and component libraries.
• Experience improving design workflows and team efficiency.

3. Financial Services Domain Knowledge

• Understanding of banking, fintech, or regulatory environments.
• Experience designing for complex enterprise systems.

4. Innovation & Change Management

• Encouraging continuous improvement and innovation within teams.

5. User Research

• Understanding of UX research methods, usability testing, and accessibility standards (WCAG). 

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in our Pune office.