Who are we?

At Weber Shandwick Health, we’ve always been on the front foot when it comes to innovation within the industry. Engagement is our currency. No value = no engagement. We delve deeper to deliver genuine impact, empowering audiences to manage their own health whilst meeting business objectives for our clients.

It’s never been a more challenging and exciting time to work in healthcare communications. Artificial intelligence, data-driven insights and tangible tech solutions are all being used to communicate with a public – including patients, healthcare professionals and media –who are more engaged than ever before.

It’s no surprise that big changes call for bold approaches. Healthcare is a serious business, but that doesn’t mean campaigns have to be boring. Our diverse team is known for bringing science to life through digital innovation and multi-platform creative work that can live in an earned space.

What is the role?

We are looking for an ambitious Senior Associate, Project Management to join our team. This role will not be focused on delivery, but instead will be responsible for the client operations for one of our largest global pharmaceutical accounts - building relationships with key stakeholders on a global level, managing workstreams, developing and running training, and ensuring adherence to processes and guidelines.

Responsibilities include:

• Overseeing all internal and external communications related to systems onboarding.
• Processing systems onboarding tickets efficiently through the Client tool.
• Managing systems troubleshooting and escalation.
• Supporting global markets with training and access to tools and platforms.
• Organising internal/external team trackers, documents, and guidelines
• Update the internal knowledge hub (SharePoint) and facilitate communications to the IPG Health network regarding news and materials pertinent to the client.
• Support Operations lead, and other stakeholders in ad-hoc operational initiatives.
• Support as an additional point of escalation for agency leadership, ensuring adherence to client processes and assisting in troubleshooting agency concerns within established procedures.
• Document and manage all client and internal files in an organized manner.

Who are you?

• Strong project management experience ideally within health/medical comms.
• An interest in building a career within operations.
• Experience working in a comms agency.
• Working on global projects across multiple teams.
• A good team player.
• Excellent verbal and written communication skills.

Experience would be ideal in:

• A wide variety of health PR campaigns.
• Client operations

Anything else?

We are based in London with a very exciting office space in Liverpool Street, which boasts a roof terrace (with some pretty awesome views!), a spacious, modern design and even bubbles on tap! Follow the link to see a full tour (password: ’office’) https://vimeo.com/472688193/0d86f82335

We currently work on a hybrid basis and require twice a week in the office. Although our preference would be to work from our London office, we are open to candidates located across any of our European offices.

Core Benefits:

• Private medical insurance
• Group life assurance
• Group income protection
• Personal pension plan
• Employee Assistance Programme

Flexible Benefits:

• Buy or sell holiday
• Additional life assurance cover
• Critical illness insurance
• Personal Accident Insurance
• Dental insurance
• Travel insurance
• Health screening
• Gym discounts
• Cycle to work scheme
• Health cash plan

Soft Benefits:

• Flexible working with our 3:2 hybrid work model
• 4pm Friday finish
• Equivalent of $250 USD for new joiners on 6 month + contract to support home working setup
• 25 days’ annual leave (in addition to public holidays) plus 2 volunteering days, birthday day off work and festive period off
• Flexible public holidays (from 2023)
• Sweets and snacks in the office
• Exclusive shopping discounts and perks
• Headspace membership
• Annual eyecare voucher
• Season ticket loan
• Referral bonus scheme
• Long service bonus
• Enhanced family leave
• Inclusive and invisible health policies

We  appreciate the time take to apply for the role and your recent interest in Weber Shandwick. We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage.

At IPG we are proud to be a Disability Confident Employer. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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