Company

Federal Reserve Bank of New YorkWorking at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies. You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems.  

The Bank’s flexible work model supports balancing the demands of work and life, while prioritizing the value of connecting and collaborating with our colleagues in person. Employees are expected to live within a commutable distance of their primary work location to support team collaboration.

What we do: 

The Central Bank and International Accounts Services (CBIAS) team within the Enterprise Support Division of the Technology Group provides post-trade settlement, financial crimes detection, account balance and custody, financial messaging and book-of-record accounting services for the Federal Reserve and its customers.

Provide production support for on-prem and cloud-based applications to ensure all operations are completed in a timely and accurate manner. 

Coordinate with National IT on matters of shared infrastructure, system processes and end-user technologies across the System to ensure seamless delivery and support. Work with the vendor on application related matters.  Collaborate with Enterprise Platforms and Capabilities (EPC) and Enterprise Architect (EA) to achieve standard infrastructure capabilities/products, infrastructure engineering, provision, and deployment of infrastructure components.

Oversee infrastructure and operations support processes to ensure stability and continuous improvement of the production environments. Manage full life cycle of End-User technology. Cultivate and maintain excellent relationships with service providers and vendors.

Your role as an IT Product Support Associate:

You will provide support and maintenance for business applications and products used throughout the Bank and in close alignment with other functions. The IT Product Support Associate will deliver various services supporting the production environment including ongoing support, business continuity, vulnerability management, and deployment and implementation services. You will:

• Leverage subject matter expertise for cloud-based applications to provide Level 1 and Level 2 support and maintenance for business applications in the production environment on a 24x7 basis.

• Collaborate with teams for initiatives related to the support of new or existing business applications.

• Maintain the pipelines to install and rehydrate in AWS

• Resolve vulnerabilities identified by security teams.

• Engage with Incident Management teams to resolve issues in the production environment and contribute to remedial actions required to avoid reoccurrence.

• Collaborate with teams/squads to implement and release applications, platforms, and services into multiple environments; contribute to defining ongoing support and oversees specific initiatives.

• Review the preparation of written materials used in the support of business applications such as run books and SAFR documents

• Collaborate with teams on discussions around strategic discussions on the method of engagement with squads and proposes adjustments to support services.

What we are looking for:

• Experience in working with and supporting trading, settlements, and accounting related applications.

• Experience with EKS/ECS, ELMA, Grafana, DB Services

• Experience supporting .Net application and application on the Windows environment.

• Strong Oracle, SQL, query, and scripting skills.

• Knowledge of technology tools such as Splunk and Dynatrace used in the monitoring and testing of business applications.

• Experience with testing and deployment automation

• Preferred experience with application migration experience from on prem to cloud, AWS and/or MCP/Azure certifications

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Information Technology

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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