Data Center Technician
Posted on 3/22/2024
Navisite

1,001-5,000 employees

Provides digital transformation services for global brands
Company Overview
Navisite stands out as a trusted partner in digital transformation, offering a comprehensive suite of services including cloud, enterprise application, data management, intelligent automation, and cybersecurity solutions. Their unique positioning allows them to cater to mid-market and smaller enterprise companies, providing flexibility and scalability to meet varying needs. With their industry-specific expertise and strategic advisory services, Navisite empowers businesses to navigate change and meet new demands, fostering resilience and growth.
Consulting

Company Stage

N/A

Total Funding

$101M

Founded

1996

Headquarters

Andover, Massachusetts

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

2%

2 year growth

4%
Locations
Irvine, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
CategoriesNew
IT & Security
IT Support
Network Administration
System Administration
Requirements
  • Ability to read, write, speak and understand English
  • Strong working knowledge of cable management and termination within a Data Center
  • Ability to interpret multi-device information spreadsheets and vendor installation specification documents
  • Strong problem-solving and decision making capabilities
  • Self-motivated and able to work with minimal supervision
  • Excellent written and verbal communication
  • Proven ability to maintain and build a strong customer focused service environment
  • Ability to create and maintain clear and detail oriented documentation of processes and procedures
  • Proficient in Visio, Microsoft Office, BMC/Remedy, SharePoint and Internet Technologies
  • Proven knowledge of change management and incident management processes
  • US Citizenship required to access specific data center areas
  • Knowledge of and proven skills with hand and power tools including: drills and saws, cable cutters and strippers, jack block and other cable terminating tools, knowledge of and ability to make and repair copper patch cables in multiple configurations
  • Knowledge of and proven skills using various test sets including: power system multi-meters, cable test sets (Fluke DTX for copper and fiber), fiber test sets (Fluke OTDR fiber tester), cable testing and certification, network test sets (Fluke OptiView Series II Network Analyzer) for terrestrial and wireless networks
  • Associate's degree (A.A.) or equivalent from two-year College or technical school or equivalent combination of education and experience and A+ Certification or CDCP
  • Prior Data Center environment - 2 years
  • Experience trouble shooting, hardware maintenance, and Smart Hands support of IT equipment - 2 years
  • Structured cabling experience - 2 years
  • Deployment and testing of all networking, storage, and server hardware - 2 years
Responsibilities
  • Provide Security coverage at main entrance to greet customers, validate identification and provide an escort through the Data Center to customer caged environments
  • Assist internal and external customers with shipping and receiving across multiple carriers
  • Follow internal processes when receiving pallets of equipment for customers
  • Responsible for adhering to data center cleaning schedule for hardware and sub-floor plenum
  • Install data center infrastructure materials and other materials necessary for data center operations
  • Install network equipment and patch infrastructure in tele-data closets and patch in network drops using copper and fiber patch cords
  • Handle trouble tickets related using the defined tracking and trouble management system
  • Provides prompt response to trouble and change tickets using the defined tracking and trouble management system
  • Rack and stack equipment including: network switches and routers, servers, storage and data management devices, power distribution devices, equipment grounding, patch cable network connections to equipment including copper and fiber, any other equipment necessary for data center operations
  • Receive, asset tag, store and deploy equipment and tools for data center operations as necessary
  • Escalation and emergency response to circuit and customer equipment troubles on a 24/7 on-call basis
  • Perform asset installations in a production environment
  • Perform daily walk-through in the data center and associated spaces to check for alarms and issues in data center equipment
  • Document discovered issues through the defined Data Center Services process and communicate with customer and device owners to drive resolution
  • Provide timely and accurate asset and ticket updates in the tools, data bases, and folders as necessary and directed by Supervisor
  • May assist in overseeing sub-contractors and vendors, ensuring that all work is performed according to established practices and procedures