Datavant is a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. We protect, connect, and deliver the world’s health data to power better decisions and advance human health. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.
By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.
We are looking for an experienced relationship pro with a background in public sector and government programs who thrives in an entrepreneurial environment. Given our SaaS business model and our focus on a “land and expand” strategy, Customer Success is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our solutions. As such, we need an experienced account and/or relationship management individual who can drive success for our customers.
You Will:
- Drive Customer Success outcomes by owning, managing and maintaining high levels of client satisfaction and support for accounts
- Develop a deep understanding of how our current government and government channel partner accounts are using data to achieve strategic objectives through a variety of engagement techniques. Innovate ideas on how to support our partners in achieving success as they would define it.
- Act as the primary point of contact for large public sector accounts, representing Datavant, understanding client needs, and ensuring customer satisfaction.
- Orchestrate and lead internal Datavant teams assigned to enterprise-level public sector accounts and provide leadership, guidance, and support for successful project execution.
- Collaborate with cross-functional teams to address client requirements and challenges and navigate broader team dynamics externally, ensuring effective collaboration between Datavant and external teams.
- Participate in shaping and refining the engagement model for Datavant’s public sector customer success initiatives.
- Maintain and improve high customer renewal rates and reduce churn.
- Manage the end-to-end process of getting our clients set-up with Datavant and Datavant’s partners — including coordinating outreach to partners, navigating issues/ questions, facilitating data overlaps and implementing Datavant at various partners.
- Help clients navigate their data privacy journey, building an understanding of their privacy objectives and ensuring smooth delivery of our privacy products in coordination with the Privacy Experts team.
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
- Work closely and cross-functionally with Product Success, Sales, Product, Engineering, and the Marketing team to develop programs and solutions that establish, expand, and deepen customer relationships.
- Innovate new ideas to drive productivity, scalability, and discovery of best practices as we 10x the number of customers in the next few years.
- Help create a company-wide culture of customer-centricity.
What you will bring to the table:
- A proven capability in forming trusted relationships at government and/or government channel accounts.
- Experience in healthcare data related projects and programs for government or government-affiliated organizations
- 2+ years of managing consulting projects and/or program management
- 5+ years experience in healthcare technology and customer facing roles (required)
- 7-10+ years experience in customer facing roles (preferred)
- A passion for crafting creative and strategically aligned partnerships that result in strong customer satisfaction, increased product adoption & increased revenue
- An ability to apply strong listening and research skills to understand the goals and strategic growth drivers across a portfolio of high-potential partner businesses
- Ability to manage and influence through persuasion, negotiation, and consensus building and engage effectively with various types of clients, including government, academic, and private sector stakeholders.
- Entrepreneurial, self-sufficient, and self-driven
- Comfort making decisions under uncertainty
- Thorough with attention to detail and a bias towards action
- Strong empathy for customers AND passion to achieve growth within customers
- Analytical and process-oriented mindset
- Enthusiastic and creative with the ability to inspire others
- Excellent communication and presentation skills – and a commitment to maintain good internal and external relationships
- Passionate about building a business that transforms healthcare
- Experience in sales and post-sales experience (ideal, but not required)
Bonus Points If You Have:
- Experience working within digital health analytic companies
- Application of RWD and RWE in the health and healthcare
- Creation and management of for-profit, not-for-profit, or academic registries
We are committed to building a diverse team of Datavanters who are smart, nice, and get things done, where every Datavanter is empowered to bring their authentic self to their work. We are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks (competitive San Francisco rates for US-based roles) and industry best practices.
We’re building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. This means we default to simple job titles (e.g., Software Engineer) rather than complex ones (e.g., Senior Software Engineer). The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $140,000-180,000.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be anonymous and used to help us identify areas of improvement in our recruitment process. (We can only see aggregate responses, not individual responses. In fact, we aren’t even able to see if you’ve responded or not.) Responding is your choice and it will not be used in any way in our hiring process.
#LI-BC1
