Full-Time

Strategic Alliances

Datavant

Datavant

501-1,000 employees

Healthcare data platform

Data & Analytics
Financial Services

Compensation Overview

$140,000 - $180,000Annually

Senior, Expert

Remote in USA

Required Skills
Sales
Marketing
Requirements
  • Experience in healthcare data related projects and programs for government or government-affiliated organizations
  • 2+ years of managing consulting projects and/or program management
  • 5+ years experience in healthcare technology and customer facing roles (required)
  • 7-10+ years experience in customer facing roles (preferred)
  • Experience in sales and post-sales experience (ideal, but not required)
Responsibilities
  • Drive Customer Success outcomes by owning, managing and maintaining high levels of client satisfaction and support for accounts
  • Develop a deep understanding of how our current government and government channel partner accounts are using data to achieve strategic objectives through a variety of engagement techniques
  • Act as the primary point of contact for large public sector accounts, representing Datavant, understanding client needs, and ensuring customer satisfaction
  • Orchestrate and lead internal Datavant teams assigned to enterprise-level public sector accounts and provide leadership, guidance, and support for successful project execution
  • Collaborate with cross-functional teams to address client requirements and challenges and navigate broader team dynamics externally, ensuring effective collaboration between Datavant and external teams
  • Participate in shaping and refining the engagement model for Datavant's public sector customer success initiatives
  • Maintain and improve high customer renewal rates and reduce churn
  • Manage the end-to-end process of getting our clients set-up with Datavant and Datavant’s partners — including coordinating outreach to partners, navigating issues/ questions, facilitating data overlaps and implementing Datavant at various partners
  • Help clients navigate their data privacy journey, building an understanding of their privacy objectives and ensuring smooth delivery of our privacy products in coordination with the Privacy Experts team
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Work closely and cross-functionally with Product Success, Sales, Product, Engineering, and the Marketing team to develop programs and solutions that establish, expand, and deepen customer relationships
  • Innovate new ideas to drive productivity, scalability, and discovery of best practices as we 10x the number of customers in the next few years
  • Help create a company-wide culture of customer-centricity

Datavant's mission is to connect the world’s health data to improve patient outcomes.

Company Stage

Series B

Total Funding

$80.5M

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

7%

1 year growth

49%

2 year growth

210%

Benefits

Competitive Salaries & Rewards

Generous Parental & Family Leave

Ability to work anywhere in the US and Canada

Meaningful equity

Competitive Benefits – Full Family Coverage

WFH Stipend & Monthly Credit

Commitment to Learning & Development

Unlimited PTO

INACTIVE