Associate Deputy Director of Operations

It's a great feeling to work for a company that does so much good for others around the world!

Academic Req: Bachelor’s degree in emergency management, homeland security, public administration, or a related field is required. A master’s degree is preferred. Equivalent experience may be substituted in lieu of a degree on a year-for-year basis. Candidates without a degree must demonstrate a minimum of five (5) year of progressively responsible experience in related fields ow within emergency medicine, with documented leadership in operational or incident management roles.

Certifications: ICS-300 and ICS-400 are preferred at the time of hire. If not already completed, both must be obtained within 90 days of hire. FEMA Operations Section Chief credential is strongly preferred. Advanced NIMS coursework (e.g., E/L0960, E/L0950) is preferred. Current licensure as an Emergency Medical Technician–Paramedic (EMTP) is required. PMP or CMP certification is preferred to support operational coordination and program management responsibilities. Must be willing to complete field-specific training to meet ICS qualifications and deployment readiness.

Work experience: Minimum of seven (7) years of professional experience in emergency operations, field response, or public safety, with at least three (3) years in a supervisory or command-level role. Must demonstrate real-world experience managing multi-agency disaster operations, coordinating all-hazards responses, and leading diverse field teams. Experience with EOC operations, joint information systems, tactical planning, and interagency coordination is required. Prior service on an Incident Management Team (IMT) or comparable operational command structure is highly desirable.

Must show a strong track record of managing complex, multi-site deployments, integrating unified command operations, and supporting 24/7 field operations under NIMS/ICS structure. Experience with program budgeting, vendor management, and high-level operational readiness planning is strongly preferred.

Position Summary:

The Associate Deputy Director (ADD) supports the Deputy Executive Director in both daily operations and incident-specific missions and serves as a deployable member of the Incident Management Team (IMT). The ADD is responsible for executing section-specific deliverables, facilitating operational cycles, supporting situational awareness, and managing special projects or field operations as assigned. This position helps maintain readiness and scale capabilities through ongoing training, exercise participation, and supervision of PRN or surge staff. The ADD may serve as Acting Deputy Section Chief when delegated and is expected to provide continuity and leadership support during both steady-state and emergency activations.

Critical Action Items & Measurable Deliverables:

1. Assist in leading the Operations Section during both steady-state and emergency operations, ensuring field activities, assignments, and tactical objectives are executed on time and in alignment with the Incident Action Plan (IAP).
2. Support day-to-day implementation of readiness and response priorities; manage assigned short-term initiatives and monitor alignment with DED direction.
3. Track status of assigned contracts, programs, or mission sets. Assist with documentation, reporting, and deliverable compliance under Operations Section oversight.
4. Provide mentorship and guidance to PRN and support staff during steady-state and deployment operations; assist with daily task tracking, skill development, and readiness support.
5. Coordinate individual training and credentialing tasks, including refresher compliance, logistics for required courses, and support for tabletop or drill components.
6. Assist in the execution of assigned operational programs, systems, or contracts under the Section’s authority; troubleshoot gaps and support implementation.
7. Draft, review, and track internal SOPs and tactical documentation; manage version control and support rollouts of approved updates.
8. Coordinate roster assignments, travel readiness, documentation checks, and responder briefings under the direction of the DED and in support of mobilization readiness.
9. Serve as Acting Section Chief when delegated; ensure continuity of section operations during section chief absence.
10. Maintain 24/7 availability during activations and deploy on short notice to support incident management, field operations, or EOC support.
11. Serve as Watch Officer; monitor hazards, disseminate intelligence, and maintain situational awareness.
12. Contribute to the development and maintenance of emergency plans, SOPs, and incident management tools.
13. Support the recruitment, training, and onboarding of section personnel and supervising staff as assigned.
14. Support cross-functional readiness efforts and interagency coordination during both steady-state and response operations.
15. Participate as a core member of the Incident Management Team (IMT); complete required training and serve during activations.

Requirements:
1. Demonstrated experience in field operations, incident coordination, and tactical execution under NIMS/ICS structure.
2. Proven ability to manage high-tempo deployments and operational cycles while ensuring mission objectives are met.
3. Experience coordinating multi-agency resources, personnel, and incident assignments across all hazards.
4. Ability to work in a support or Acting Section Chief capacity and contribute to continuity of operations during emergencies.
5. Strong working knowledge of ICS/NIMS and emergency management doctrine.
6. Proven ability to lead under pressure, manage teams, and maintain accountability in high-tempo environments.
7. Proficiency in Microsoft Office, tracking platforms, and communications systems.
8. Excellent verbal and written communication skills, including reporting and documentation.
9. Physical ability to work in austere field conditions, including lifting 50 lbs. and working extended shifts (14–21 days).
10 Ability to work independently and as part of a multidisciplinary IMT, exercising sound judgment in dynamic, resource-constrained environments.

11. Must be legally authorized to work in the U.S., hold a valid driver’s license, and pass a federal background check.
12. Commitment to professional conduct and adherence to National EMR policies, safety standards, and regulatory compliance.

English (United States)

If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

In accordance with Title VII  of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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