Associate Account Specialist @ IXL Learning

Associate Account Specialist

Integrations

Posted on 4/3/2023

INACTIVE

Locations

Raleigh, NC, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Management

Salesforce

Communications

Requirements

BA/BS degree required
1+ years in a customer-facing, web application support role
Demonstrates a strong work ethic and personal integrity
Demonstrates an authentic Client First service mentality
Works well in a team environment and interacts well with all levels of the organization
Demonstrates excellent written, oral and listening communication skills

Responsibilities

Implementing auto-roster, learning management system, and single-sign-on integrations using established tools and procedures
Diagnosing daily integration issues using internal tools and escalating issues when necessary
Providing ongoing support to customers via phone and email to ensure successful onboarding, engagement, and success
Working directly with district-level admins and technology staff to ensure adoption of IXL
Planning, organizing, and documenting the daily tasks needed to maintain multiple implementation and support tasks
Completing all assigned duties with limited supervision and an understanding of when to properly escalate cross-departmentally or to management

Desired Qualifications

Experience with technologies used in K-12 education (Student Information Systems, Learning Management Systems and Active Directory) is a plus
Experience with Salesforce is a plus
Experience or understanding of web services (API, JSON, XML), SFTP, SSO, and database queries is a plus

IXL Learning, a leading edtech company with products used by 14 million students worldwide, is seeking an Associate Account Specialist to join our growing team in Raleigh, NC.

The ideal individual should possess a passion for delivering world-class customer service and a desire to apply their analytical and technical abilities. This role will facilitate the implementation and support of IXL’s roster, learning management system, and single-sign-on integrations. This role requires someone comfortable supporting a wide range of personas as our customers are educational staff with varying levels of technical understanding.

We are looking for a versatile and driven professional. This position requires excellent communication, teamwork, and collaboration skills as you’ll be working closely with account management, support, and sales teams.

This is a full time position in our Raleigh, NC office with a hybrid work schedule.

WHAT YOU’LL BE DOING

Implementing auto-roster, learning management system, and single-sign-on integrations using established tools and procedures
Diagnosing daily integration issues using internal tools and escalating issues when necessary
Providing ongoing support to customers via phone and email to ensure successful onboarding, engagement, and success
Working directly with district-level admins and technology staff to ensure adoption of IXL
Planning, organizing, and documenting the daily tasks needed to maintain multiple implementation and support tasks
Completing all assigned duties with limited supervision and an understanding of when to properly escalate cross-departmentally or to management

WHAT WE’RE LOOKING FOR

BA/BS degree required
1+ years in a customer-facing, web application support role
Demonstrates a strong work ethic and personal integrity
Demonstrates an authentic Client First service mentality
Works well in a team environment and interacts well with all levels of the organization
Demonstrates excellent written, oral and listening communication skills
Experience with technologies used in K-12 education (Student Information Systems, Learning Management Systems and Active Directory) is a plus
Experience with Salesforce is a plus
Experience or understanding of web services (API, JSON, XML), SFTP, SSO, and database queries is a plus

#li-hybrid

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.

501-1,000 employees

Website

Online lessons for K-12 subjects

Company Overview

IXL is passionate about improving learning for all. They apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge.

Benefits

100% paid medical, dental, and vision
Matching 401K retirement plan
Flexible paid time off and sick days

Company Core Values

Passionate - We strive to create a work environment where all employees are united in our goal to delight and impress our customers, and to foster a culture that helps all IXLers thrive.
Tenacious - We seek out learning opportunities for ourselves, understand that feedback and mistakes are part of the process rather than something to fear, and embrace a growth mindset.
Authentic - We are authentic, kind, and honest in our interactions with our colleagues. We ask questions and listen to each other. And, we have fun and find joy in our work and collaborations.