Full-Time
Senior Manager of Operations
Shields Health Solutions
1,001-5,000 employees
Specialty pharmacy services for health systems
No salary listed
Hartford, CT, USA
Hybrid
Routine travel to a health system partner multiple days per week is required.
Bachelor's
 Operations & Logistics (1) |
|---|
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- An associate or bachelor's degree is preferred.
- Five to seven or more years of relevant pharmacy work experience are required.
- Two or more years of Senior Operations Associate or Senior Implementation Associate experience are preferred.
- Experience leading teams of pharmacy technicians is strongly preferred.
- Experience with pharmacy operating systems, including Epic, WAM, QS1, TelemetryRx, or Therigy, is required.
- Expertise in Microsoft Excel and PowerPoint in a professional work environment is required.
- Experience creating and analyzing reports in refills, MSOT, patient engagement and onboarding, operational efficiency, waterfall, clinic implementation, clinic optimization, and enrollment-to-fill is highly preferred.
- Ability to manage large quantities of data and transform it into digestible reporting is required.
- Highly proficient organizational and project management capabilities are required.
- Ability to understand business needs and execute without explicit step-by-step instruction is required.
- Ability to maintain an equitable and accountable work environment, act decisively on feedback, and own regional operations team results is required.
- Ability to work with limited direct oversight is required.
- Strong client management and interpersonal communication capabilities, including presenting to clients and facilitating meetings and working sessions, are required.
- Proficiency in Microsoft Office tools, including Outlook, Teams, Word, Excel, and PowerPoint, is required.
- Ability to navigate the internet and web-based platforms is required.
- Data entry and computer skills will be evaluated through a pre-employment assessment.
- Oversee key operational partnerships, business processes, staffing coordination, and strategic initiatives to drive efficiency, compliance, and service excellence.
- Serve as a primary liaison for internal and external stakeholders.
- Lead critical pharmacy operational improvement projects and performance management activities.
- Serve as the primary operational partner and point of accountability for designated business leaders and stakeholders.
- Build and maintain effective relationships to support operational goals, issue resolution, and strategic priorities.
- Drive accountability across internal and external stakeholders.
- Provide ongoing communication, guidance, and operational support to partner teams.
- Ensure appropriate staffing levels, productivity, and operational coverage to meet business needs.
- Lead and drive ownership of assigned operational initiatives from planning through implementation and ongoing monitoring.
- Develop project plans, track progress, and communicate outcomes to leadership and stakeholders.
- Identify opportunities for process improvement and operational excellence.
- Support regional growth initiatives in coordination with regional leadership.
- Experience with Senior Operations Associate or Senior Implementation Associate responsibilities for two or more years.
- Experience leading teams of pharmacy technicians.
- Experience creating and analyzing reports in refills, MSOT, patient engagement and onboarding, operational efficiency, waterfall, clinic implementation, clinic optimization, and enrollment-to-fill.
Shields Health Solutions provides integrated specialty pharmacy services for health systems to improve patient outcomes and drive growth. It collaborates with 75 health systems, including academic medical centers and community hospitals across 47 states, to deliver medication management, patient support programs, and care coordination for patients with chronic and complex diseases. The company works by partnering with clinicians and healthcare providers to manage specialty medications, optimize clinical outcomes, and make high-cost therapies more accessible and affordable. What sets Shields apart is its extensive network of health-system partnerships and its focus on therapy management and coordination within the hospital ecosystem, rather than operating as a standalone retail pharmacy. The goal is to help health systems expand access to specialty care, improve patient outcomes, and grow through integrated pharmacy services.
Company Size
1,001-5,000
Company Stage
Growth Equity (Non-Venture Capital)
Total Funding
$3.5B
Headquarters
Quincy, Massachusetts
Founded
2012
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Simplify's Take
What believers are saying
- Baptist Health joined Shields on June 9, 2026, expanding its Florida hospital footprint.
- Columbus Regional Health signed on April 22, 2026, showing continued health-system demand.
- Shields claims 90% limited-distribution-drug access and 13% lower total cost of care.
What critics are saying
- Evernorth's $3.5 billion 2025 investment ties Shields to a direct specialty-pharmacy competitor, Accredo.
- Health systems can renegotiate or insource pharmacy operations after Shields' contracts, disrupting revenue in 2027.
- A major data breach or payer audit would crush trust and trigger hospital defections.
What makes Shields Health Solutions unique
- Shields embeds specialty pharmacy inside health systems, not standalone retail, deepening physician workflow control.
- Its January 13, 2026 Foundation Health deal adds AI workflows across prior authorizations and adherence.
- A 2026 national footprint across nearly 80 health systems gives Shields contracting leverage and access.
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Benefits
Hybrid Work Options
Annual Performance Bonus
Growth & Insights and Company News
6 month growth
↑ 24%1 year growth
↑ 24%2 year growth
↑ 24%Shields Health Solutions partners with Columbus Regional Health to enhance patient access to Specialty Pharmacy Services. The partnership will support patients through personalized care, medications, and coordination STOUGHTON, Mass. & COLUMBUS, Ind.-(BUSINESS WIRE)-Shields Health Solutions (Shields), the premier specialty pharmacy accelerator in the country announced a new partnership with Columbus Regional Health (CRH), a leading health system serving a 10-county area in south central Indiana, and its first health system partner in the state of Indiana. This enhanced collaboration is designed to better support patients who rely on specialty medications to treat complex conditions such as cancer, multiple sclerosis, and autoimmune diseases. By expanding support services, the partnership will help ensure comprehensive, coordinated care for more than 8,000 patients managing chronic conditions. Upon the initial launch of the program, CRH's Specialty Pharmacy will service cardiology, pulmonology, oncology, and gastrointestinal patients, with the goal of continued expansion into additional disease states. It will also strengthen care coordination across CRH's provider network by integrating Shields' proven specialty pharmacy care model and deep expertise. Through this partnership, patients will benefit from personalized support services, including assistance navigating insurance coverage and financial assistance programs. These services are intended to reduce out-of-pocket costs, improve medication adherence, and ensure timely access to critical therapies. "Our partnership with Columbus Regional Health reflects the health system's commitment to delivering exceptional care for every patient," said Michael Ham, CEO of Shields Health Solutions. "We look forward to working alongside Columbus Regional as it expands specialty pharmacy services and its impact on complex patients throughout southern Indiana." "CRH is committed to delivering exceptional care and service for all patients," said Matt Hotek, Director of System Pharmacy Services at Columbus Regional Health. "We're excited to collaborate with organizations that share our commitment to delivering results and putting patients at the center of everything we do." Shields currently partners with nearly 75 health systems around the country, helping patients to reduce co-pays, promptly receive medication delivery, and improve medication adherence. About Shields Health Solutions Shields Health Solutions (Shields) is the premier specialty pharmacy accelerator in the country. The Shields Performance Platform, an integrated set of solutions, services and technology, is intentionally designed to elevate payer and drug access for specialty pharmacies, elevate health outcomes for complex patients, and elevate growth throughout the entire health system. As the foremost experts in the health system specialty pharmacy industry, Shields has a proven track record of success including access to over 80 percent of all limited distribution drugs (LDDs) and most (health insurance) payers in the nation; and a clinical model proven to lower total cost of care by 13%. In partnership with nearly 75 health systems across the country through national-scale collaboration, Shields has a vested interest in delivering measurable clinical and financial results for health systems. For more, visit its blog and follow HealthTech HotSpot LLC on social media, @ShieldsRX, LinkedIn, Facebook, and YouTube. About Columbus Regional Health Columbus Regional Health is an independent health system based in south central Indiana, and a proud member of the Cleveland Clinic Connected program. CRH holds a 107-year history as a premier healthcare provider in the state, and is a top employer in its flagship community of Columbus, Indiana. CRH is comprised of more than 2,600 employees, 225 physicians on medical staff and 250 volunteers. Columbus Regional Hospital, the system's anchor facility, is a 225-bed not-for-profit, providing emergency and surgical services and comprehensive care in numerous specialty areas. Columbus Regional Health Physicians offers a network of primary and specialty care physicians. For Shields Health Solutions Jeff Cramer Director, Communications and Corporate Affairs For Columbus Regional Health Kelsey DeClue Public Relations Coordinator April 22nd, 2026 April 21st, 2026
Shields and Foundation Health partner to bring AI to a rapidly evolving specialty pharmacy landscape. As the specialty pharmacy landscape rapidly changes, Shields Health Solutions is taking a thoughtful approach to innovation. In Becker's Hospital Review, Shields shares why it partnered with Foundation Health to develop AI-enabled workflows designed to strengthen operational efficiency and future-ready pharmacy models. Read the full article at Becker's Hospital Review.
Shields Health Solutions, Lakeland Regional Health collaborate to enhance patient access to specialty pharmacy care. The partnership will support patients through personalized care, medications, and coordination. STOUGHTON, Mass. & LAKELAND, Fla. (November 12, 2025) - Shields Health Solutions (Shields), the premier specialty pharmacy accelerator in the country, has partnered with Lakeland Regional Health, one of Florida's leading healthcare providers, to improve access to specialty medications for patients managing chronic and complex health conditions. This enhanced collaboration is designed to support patients who rely on specialty medications to treat conditions such as cancer, multiple sclerosis, and autoimmune diseases. It will also strengthen care coordination across Lakeland Regional Health's provider network by integrating Shields' care model and expertise in specialty pharmacy. "Lakeland Regional Health is known for delivering compassionate, high-quality care to patients across Central Florida," said Michael Ham, CEO of Shields Health Solutions. "We're proud to support their teams by expanding access to specialty medications and helping patients manage complex therapies more affordably and effectively." Through this partnership, patients will benefit from personalized support services, including help navigating insurance coverage and financial assistance programs, which aim to reduce out-of-pocket costs, improve medication adherence, and ensure timely access to critical therapies. The initial focus of the collaboration will be on oncology and rheumatology with plans to expand into additional specialties over time. Shields currently partners with nearly 80 health systems nationwide, helping patients receive medications faster, reduce co-pays, and improve health outcomes. "At Lakeland Regional Health, we are committed to removing barriers to care and ensuring our patients have access to the treatments they need," said Ana Kalman, SVP, Chief Information Officer, Chief Operating Officer and Medical Center COO of Lakeland Regional Health. "Partnering with Shields allows us to enhance our specialty pharmacy services and deliver even greater value to our community." For more information, visit www.shieldshealthsolutions.com.
Evernorth Health Services announced on Tuesday a $3.5 billion investment in Shields Health Solutions, a specialty pharmacy management company.
Cigna's unit, Evernorth Health, will invest $3.5 billion in Shields Health to enhance its specialty pharmacy business. This investment follows Shields' transition to a private company after Sycamore Partners acquired its former parent, Walgreens Boots Alliance, for $10 billion. Evernorth, which operates Accredo, aims to meet the growing demand for specialty medications. The investment is in preferred stock and won't impact Cigna's 2025 profit forecast.