Facebook pixel

Contact Center Engineer
Confirmed live in the last 24 hours
Locations
Remote in USA • Remote • Colorado, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Node.js
AWS
Data Analysis
JavaScript
Git
Java
Leadership
Salesforce
SQL
Terraform
Python
Writing
Requirements
  • 5+ years of customer-facing Technical Project Leadership Background in Contact Center Technologies as a tech lead or solution architect
  • Strong debugging, troubleshooting, and problem solving skills required
  • Experience in developing Amazon Connect contact flows using AWS Lambda , DynamoDB, Lex Bots, API Gateway required, Amazon Connect Streams for CCP Customizations
  • Must have experience in designing and implementing call routing using routing profiles, queues, call backs, emergency messages, hours of operations, holiday routing with dynamic messaging
  • Must have strong programming skills in node.js, python, , Java. Experience AWS Lambda is highly preferred
  • Experience with AWS architecture and services like Contact Lens, Transcribe, Comprehend, S3, IAM, Lambda, Kinesis Data and Video Streams, KMS, Secret Manager preferred
  • Experience with Github / bitbucket for source / version control.Experience with CI / CD pipelines using Terraform and Cloud Formation
  • Deep understanding of Contact Center Architecture / Reporting / WFM Integration / IVR / Speech Recognition / Agent Phone Panel (amazon connect streams)
  • Working knowledge of popular communications protocols and APIs such as WebRTC and SIP
  • SQL query writing and data analysis
  • Good understanding of Salesforce amazon connect CTI Adapter integration
Responsibilities
  • Build and maintain a voice platform for Square to have productive and personal interactions with our customers
  • Lead architecture and development of phone and voice solutions for platforms and teams across the enterprise
  • Provide technical leadership on different CCaaS voice platforms
  • Participate in an on-call rotation for any issues related to production support
Square

1,001-5,000 employees

Digital payment processor
Company Overview
Square's mission is to ensure that all businesses are able to participate and thrive in the economy. The company is building infrastrucutre for online payments.