Full-Time

API Support Engineer

Posted on 5/15/2024

AssemblyAI

AssemblyAI

51-200 employees

AI-powered speech transcription and analysis

AI & Machine Learning

Entry

Remote in USA

Requirements
  • 6 months+ of experience in a similar support role
  • Prior customer or client-facing experience, ideally in a high-growth startup environment
  • Some technical experience; ideally from a coding bootcamp or past software engineering job
  • Ability to understand and translate technical language across both clients & engineering teams
  • Experience working with REST APIs
  • You can demonstrate and explain API knowledge
  • You can hear a use case and creatively apply our API functionality to solve that use case
  • Located in EMEA OR open to working EMEA hours
Responsibilities
  • Be the first line of support AssemblyAI's customers
  • Serve as the 'product expert'
  • Be the liaison between the customer and our engineering teams

At AssemblyAI, employees have the opportunity to work at the forefront of AI technology specifically tailored for speech recognition and analysis. The company's advanced AI models, such as Conformer-2, which is trained on over a million hours of audio data, set a strong foundation for innovation in automatic speech recognition and related audio intelligence services. This focus on deep technological development provides not only a competitive edge but also a dynamic work environment for those passionate about AI and machine learning solutions.

Company Stage

Series C

Total Funding

$158.1M

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

17%

2 year growth

192%

Benefits

Competitive Salary + Bonus

Equity

401k

100% Remote team

Unlimited PTO

Premium medical, vision, & dental care

$1K budget for your home office setup

New Macbook Pro (or PC if you prefer)

2x/year company paid team retreat