Philanthropic Services Loan Operations Specialist

Job Description

It’s about interactions more than transactions.

Have others complimented you on your attention to detail and exceptional organizational skills? Are you known for your ability to adapt in everchanging fast paced environments? Are you ready to facilitate all the moving pieces to help deliver a top-quality experience? If so, being a Philanthropic Services Loan Operations Specialist could be for you.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled financial services.

Who you are:

As a Philanthropic Services Loan Operations Specialist, you  have an eye for detail and passion for people. You will oversee the process of large and complex loans, from application to preparation, ensuring top-quality service throughout the entire loan origination process. You love communicating with others and will do so as an acting liaison between the borrower, underwriters, Foundation Board, Voters, or Trustee(s). You welcome a challenge and strive to contentiously improve processes with integrity, caring and excellence in mind.

What you’ll do:

• Oversee the process of large and complex loans, from application to preparation, ensuring top-quality service throughout the entire loan origination process

• Manage the payback process and reconciliation procedures of accounts

• Act as the point of contact for addressing any escalated complex questions related to loans

• Maintain contact with borrowers, the Foundation Board, Voters or Trustee(s) to effectively collect documentation and ensure the compilation of comprehensive loan files for underwriting assessments and closing

• Analyze the borrower’s credit, income, creditworthiness and present the gathered data to the Foundation Board, Voters or Trustee(s) for approval

• Utilize subject matter expertise to ensure the organization is adhering to current internal policy and State/Federal lending regulations

• Address loan processing issues and obtain clarifications as needed to ensure loan files are fully documented prior to underwriting

• Act as a liaison between the borrower, underwriters, Foundation Board, Voters, or Trustee(s) to ensure seamless communication throughout the entire life cycle of the loan

• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• 1+ years of loan processing experience or 2+ years loan operations experience

• Strong customer service skills

• Excellent organizational skills with strong attention to detail

• Excellent written and verbal communication skills

• Knowledge of basic lending regulatory guidelines

• Proficiency with Microsoft computer application

Additional Preferred Skills:

• Bachelor’s Degree

• Experience with Shaw loan applications or CICS

• Student loan processing work experience

• Knowledge of legal documents related to Student Loans

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term disability, and life insurance

• 401(k) matching

• Generous holiday and paid time off schedule

• Tuition reimbursement

• Extensive health and wellness programs, including our Employee Assistance Program

• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.