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Senior Director, It Infrastructure & Operations
Posted on 4/7/2022
San Carlos, CA, USA
Experience Level
Desired Skills
Customer Service
Microsoft Azure
  • Bachelors and/or master's degree in computer science, Information Systems, Business Administration, or equivalent experience and at least 12 plus years of IT and business/industry work experience with at least 5 years managing teams
  • Excellent management, leadership, organizational, interpersonal, communication and customer service skills with active-listening skills and the ability to effectively interact with all levels of management
  • Experience working in a regulated environment and understanding of SOX controls
  • Experience with the implementation, integration, management, and support of hybrid environments where both SaaS solutions and cloud-based infrastructure are incorporated is required
  • Experience with Windows and Linux, Mac OS infrastructure is required, experience with cloud-basedinfrastructure (MS Servers, AD, VMWare, AWS, Azure, Mobility) is strongly desired
  • Sound technical skills in networking (DNS, DHCP, remote user support)
  • Excellent written and verbal communications skills
  • Experience managing Office365 environment (Messaging, Anti-spam, SPO, OneDrive admin)
  • Ability to work directly with business partners and end users to generate consensus around technical directions
  • Ability to hire, develop, and retain critical staff
  • Ability to analyze complex business problems and evaluate solutions
  • Ability to translate complex technical issues into business terms
  • Strong interpersonal, communication, and business partnering skills
  • Strategic mindset with strong analytical foundation
  • Ability to drive continuous improvement across the organization
  • Ability to operate in a cross-functional / matrix environment spanning multiple time zones
  • Responsible for the overall effectiveness and efficiency of IT infrastructure and operations to ensure high levels of customer satisfaction is maintained
  • Leads and manages network and helpdesk resources to manage overall IT day-to-day operations and resources to improve efficiency, performance and end-user satisfaction
  • Accountable for technical delivery of solutions approved within the IT portfolio around infrastructure investments (Servers, Systems Software, Cloud Infrastructure, Cloud Backup Services, and related security)
  • Partners with various stakeholder in the organization to ensure compliance with regulatory requirements
  • Builds out and manages requisite operations and support functions related to infrastructure monitoring, management, and cloud services security and ensures the operation is in accordance with established procedures and practices
  • Prepares infrastructure-related cost estimates, budgets, and schedules
  • Conducts ongoing research into industry and technology trends. Evaluates, summarizes and presents key trends with potential to impact IT capabilities
  • Participates in IT strategy planning activities, bringing a current knowledge and future vision of infrastructure technology and systems and best practices as related to the needs of the business
  • Helps define key success metrics and supports policies & procedures to help measure and improve upon operations & support functions
  • Partners with 3'rd party vendors to understand and plan for technology roadmaps and manages support services
  • Selects, develops, and evaluates personnel to ensure the efficient operation of the function
  • Oversees the Helpdesk and Network teams and monitors team's skills and implements training curriculum or staff development as required
  • Accountable for SOX and compliance processes and procedures as it relates employee on-boarding, internal transfers, and terminations, including workflow and automation
Information Security and Compliance
Company Overview
Qualia is a digital real estate company that coordinates every step of the closing process through a secure shared platform.