Full-Time

Senior Operations Manager

Fraud

Posted on 5/15/2024

Monzo

Monzo

1,001-5,000 employees

Mobile banking with comprehensive financial tools

Fintech

Senior

Remote in UK

Required Skills
Communications
Requirements
  • Excellent English written & verbal communication skills
  • Values driven approach in line with Monzo’s core values
  • Strong knowledge of Fraud and Financial Crime including AML, Sanctions, Fraud, ABC
  • Financial Crime certification (ACAMS / ICA/Cifas) preferred
  • Significant experience leading a highly effective operation in a regulated environment
  • Proven track record of end to end project delivery
  • Experience in leading large teams through change
  • Strong ability to coach and develop teams
  • Strong communications skills
  • Experience in identifying performance trends using data
  • Ability to provide specific actionable feedback
  • Ability to create and execute against goals
  • Advanced skills in planning and organization
Responsibilities
  • Effectively leading and developing a team of Operations Managers
  • Interpreting operational performance data to drive improvements
  • Driving high standards of quality and best practice
  • Leading and executing core projects from end to end
  • Developing and managing strategic partnerships
  • Building strong relationships with outsourced teams and supplier management
  • Instilling a high performance culture
  • Constantly thinking about the skills needed for fraud operations teams
  • Supporting the leadership team in assessing current processes

Monzo offers a mobile banking app that provides users with a comprehensive view of their finances across multiple accounts, along with tools for tracking income, spending, and savings. The app also enables automatic savings, real-time spending notifications, and bill management, all while offering FDIC insurance and 24/7 customer support for account security and assistance.

Company Stage

Series I

Total Funding

$1.7B

Headquarters

, United Kingdom

Founded

2015

Growth & Insights
Headcount

6 month growth

14%

1 year growth

39%

2 year growth

75%

Benefits

Competitive salary

Flexible working hours

Work from home

Stock options

32 days of paid vacation and public holidays per year

Health insurance

EAP

Learning budget

Home office stipend

Paid parental leave

INACTIVE