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Business Analyst – Co-op/Internship
Strategic Initiatives, Physical Channels, Summer 2023, 4 Months
Posted on 3/14/2023
Toronto, ON, Canada
Experience Level
Desired Skills
  • Provides advice on the functionality, applicability, and usability of channel / platform solutions to support business requirements
  • Supports the execution of strategic initiatives in collaboration with internal and external stakeholders
  • Builds effective relationships with internal/external stakeholders
  • Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities
  • Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives
  • Participates in the design, implementation, and management of business/group processes
  • Provides input into the planning and implementation of operational programs
  • Executes work to deliver timely, accurate, and efficient service
  • Supports the tracking, prioritization and resolution of issues related to channel operations
  • Analyzes data and information to provide insights and recommendations
  • Executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones
  • Gathers and formats data into regular and ad-hoc reports, and dashboards
  • Broader work or accountabilities may be assigned as needed
  • Collaborates in the design, implementation and management of core business/group processes
  • Designs processes based on business requirements and best practices. Ensures the processes adhere to applicable risk, regulatory and compliance requirements
  • Streamlines, simplifies and continuously improves existing processes
  • Documents processes (including, but not limited to, process flows, playbooks, etc.) for vetting, communicating, and implementing processes with stakeholders
  • Ensures all processes meet established standards, effectively utilize templates and tools to track compliance and operational effectiveness standards
  • Looks for opportunities to eliminate, simplify and automate processes. Recommends approaches or changes to streamline and integrate processes to improve overall efficiency
  • Maintains current process documentation to ensure available for stakeholders as required
  • Supports management of processes using established methodologies and tools/system/technology
  • Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting
  • Participates in the integration of Core Process transformation across business/groups to deliver process improvements for productivity savings and enhanced customer/employee experience
  • Develops an understanding of organizational interactions and complexity to engage with the appropriate stakeholders
  • Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning
  • Resolves issues regarding processes that are raised from all sources/stakeholders
  • Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees
  • Analyzes issues and determines next steps
  • Broader work or accountabilities may be assigned as needed
  • Qualifications:
  • Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience
  • Knowledge of business analysis, project delivery practices and standards across the project lifecycle
  • Knowledge of business/group processes, procedures and controls - Working
  • Understanding of risk, regulatory and compliance requirements - Working
  • Specialized knowledge
  • Verbal & written communication skills - Good
  • Organization skills - Good
  • Collaboration & team skills - Good
  • Analytical and problem solving skills - Good
Bank of Montreal (BMO)