Full-Time

Customer Account Manager

Shield AI

Shield AI

501-1,000 employees

Develops autonomous AI pilots for military aircrafts

AI & Machine Learning
Aerospace

Senior

Dallas, TX, USA

Required Skills
Communications
Management
Marketing
Requirements
  • A bachelor's degree in finance, accounting, business, marketing, or engineering.
  • Familiarity with DOD and SOCOM organizational structures.
  • Understand customer trends, competitors, and customers' specific needs.
  • Strong verbal and written communication skills.
  • Private sector experience in Account Management or Customer Success Management.
Responsibilities
  • Deliver an exceptional customer experience.
  • Foster customer advocacy to enable successful outcomes.
  • Track customer health and guide senior management to find improvement opportunities.
  • Coordinate cross-functionally to ensure all products and services meet customer expectations and requirements before events.
  • Work alongside Program Management to communicate the progress and status of key services and product deliveries to customers.

Company Stage

Series F

Total Funding

$940.7M

Headquarters

San Diego, California

Founded

2015

Growth & Insights
Headcount

6 month growth

14%

1 year growth

33%

2 year growth

116%

Benefits

Medical Insurance Coverage

Long Term Disability Insurance

Health Care FSA and Dependent Care FSA

Employee Assistance Program

Subsidized Gym Membership

Pet Insurance

Competitive Compensation

Retirement Services

Life Insurance

Parental Leave

Bereavement Support

Flexible Work Hours

PTO

Paid Holidays

Commuter Benefits

Relaxed Dress Code

Yearly Swag Items

Unlimited Snacks

Bottomless Beverages

Annual Celebrations

Work From Home Benefits

Standing Desks and Widescreen Monitors