Full-Time

Customer Account Manager

Updated on 4/16/2024

Shield AI

501-1,000 employees

AI-driven autonomous aircraft and drone operations

AI & Machine Learning

Aerospace

Senior

Dallas, TX, USA

Required Skills

Communications

Management

Marketing

Requirements

A bachelor's degree in finance, accounting, business, marketing, or engineering.
Familiarity with DOD and SOCOM organizational structures.
Understand customer trends, competitors, and customers' specific needs.
Strong verbal and written communication skills.
Private sector experience in Account Management or Customer Success Management.

Responsibilities

Deliver an exceptional customer experience.
Foster customer advocacy to enable successful outcomes.
Track customer health and guide senior management to find improvement opportunities.
Coordinate cross-functionally to ensure all products and services meet customer expectations and requirements before events.
Work alongside Program Management to communicate the progress and status of key services and product deliveries to customers.

Introduction to Shield AI

Founded in 2015, Shield AI is a venture-backed defense technology company whose mission is to protect service members and civilians with intelligent systems. In pursuit of this mission, Shield AI is building the world’s best AI pilot. Its AI pilot, Hivemind, has flown a fighter jet (F-16), a vertical takeoff and landing drone (V-BAT), and a quadcopter (Nova). The company has offices in San Diego, Dallas, Washington DC and abroad. Shield AI’s products and people are currently in the field actively supporting operations with the U.S. Department of Defense and U.S. allies.

Job Description:

As a Customer Account Manager, you are crucial to the success of our customers and will be instrumental in bringing the V-BAT product to key customers and markets. You will ultimately be responsible for understanding our customer’s needs, delivering an excellent experience, and scaling the role to other vital accounts. You will collaborate closely with the Business Development, Customer Success, Product, Program, and Engineering teams to achieve your goals and delight the customer.

What You’ll Do:

Deliver an exceptional customer experience.
Foster customer advocacy to enable successful outcomes.
Track customer health and guide senior management to find improvement opportunities.
Coordinate cross-functionally to ensure all products and services meet customer expectations and requirements before events.
Work alongside Program Management to communicate the progress and status of key services and product deliveries to customers.

Required Qualifications:

A bachelor’s degree in finance, accounting, business, marketing, or engineering.
Familiarity with DOD and SOCOM organizational structures.
Understand customer trends, competitors, and customers’ specific needs.
Strong verbal and written communication skills. You must effectively convey information, build relationships, and address customer needs.
Private sector experience in Account Management or Customer Success Management.

Preferred Qualifications:

A master’s degree in Business, Finance, or Program Management
5+ years of experience in a Customer Success (or similar) role, managing relationships with large, global, and complex organizations, preferably working with technical products.

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Total package details:

Regular employee positions: Salary within range listed above + Bonus + Benefits + Equity

Temporary employee positions: Hourly within range listed above + temporary benefits package (applicable after 60 days of employment)

*Interns/Military Fellows/Part-time not eligible for bonus, benefits or equity

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check.

If you’re interested in being part of our team, apply now!

Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Shield AI

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Website

View Company Profile

Shield AI is committed to applying artificial intelligence for autonomous drone and aircraft operations, focusing on applications in the defense sector as well as potential commercial uses. This company is distinguished by its forward-thinking in autonomous flight technology, particularly with its AI pilot system, Hivemind, which enables operation without GPS, communications, or human pilots. Its collaborations with the U.S. Department of Defense and ongoing field deployments in various combat scenarios illustrate the company’s role in leading technological advancement in AI flight systems, making it an ideal workplace for those passionate about cutting-edge AI and aerospace technology.

Company Stage

Series F

Total Funding

$940.7M

Headquarters

San Diego, California

Founded

2015

Growth & Insights

Headcount

6 month growth

↑ 12%

1 year growth

↑ 34%

2 year growth

↑ 118%

Benefits

Medical Insurance Coverage

Long Term Disability Insurance

Health Care FSA and Dependent Care FSA

Employee Assistance Program

Subsidized Gym Membership

Pet Insurance

Competitive Compensation

Retirement Services

Life Insurance

Parental Leave

Bereavement Support

Flexible Work Hours

PTO

Paid Holidays

Commuter Benefits

Relaxed Dress Code

Yearly Swag Items

Unlimited Snacks

Bottomless Beverages

Annual Celebrations

Work From Home Benefits

Standing Desks and Widescreen Monitors