Instrument Support Specialist

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Description of Role:

Provide instrument support, in-house and on-site repair, and training for customers, Field Service Technicians, Sales Representatives and OEMs on Teledyne Tekmar’s specialized instrumentation including Total Organic Carbon Analyzers, Purge and Trap and Auto Samplers. Also provide feedback on the engineering and PRE-manufacturing of products. Service customers (internal and external) with sales activities, including price quotations, order entry, returns and availability.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Answering application (chemistry) / method development questions

• Answering service-related questions using troubleshooting methods derived from training, experience, and knowledge

• Developing, implementing and teaching all customer training courses

• Responsible for training Sales Representatives and OEM accounts

• Interaction with Research and Development, Manufacturing and Quality Control to relay problems and offer possible solutions

• Initiate and/or process RMA, Cases, Work Orders to accurately track Service.

• Furnish customers with written quotations for Service

• Provide exceptional customer service

• Responsible for achieving technical support’s quality and productivity measurements.

• Maintain product knowledge.

• Analyze customer service-related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges, and to identify opportunities to improve customer service.

• Identify opportunities to add value beyond problem resolution to relevant business areas (i.e. Sales, Marketing, Production, Engineering, etc.).

• Other responsibilities as deemed necessary by management.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ​