Load Control Customer Service Agent

Pacific Aviation is hiring experienced Weight and Balance team members to perform Load Control at San Francisco International (SFO) to support secure and efficient aircraft operations. This is a part-time position, ideal for candidates who are detail-oriented, safety-conscious, and thrive in behind-the-scenes aviation roles.

As a Weight and Balance Load Controller, you’ll play a critical role in coordinating weight and balance, preparing documentation, and ensuring that flights depart safely and on schedule.

What You’ll Do

• Coordinate with Centralized Load Control (CLC), ramp staff, and cargo teams to support safe and timely flight departures
• Calculate estimated zero fuel weight (EZFW) and transmit to flight dispatch
• Prepare and review flight documentation (checklists, logs, UCM telexes, etc.)
• Verify cargo documents, loading instructions, and notify teams of errors or updates
• Communicate last-minute changes (LMCs) to the cockpit crew and adjust load sheets accordingly
• Track and report weight discrepancies or fuel impacts that affect ZFW
• Uphold safety standards and loading principles based on load category and flight destination
• Maintain accurate records and follow airline-specific and regulatory requirements

What You Bring

• Fluent in English (written and verbal)
• Strong attention to detail and documentation accuracy
• Ability to manage time-sensitive, high-pressure tasks
• Team player with strong communication and coordination skills
• Comfortable using technology and airline systems (DCS, telex, email, etc.)
• Self-motivated, methodical, and able to adapt to unexpected situations
• Aviation experience or 3+ months in a customer service role preferred
• Must be legally authorized to work in the U.S.
• Willingness to complete all required airline and safety training

Schedule

• Part-Time
• Varies depending on availability and seasonal demand
• Must be available on weekends and holidays as needed

Benefits

• Pay: $23.15 per hour + Shift B Premium ($1)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Uniform Provided
• Parking Discount
• Paid Training
• Referral Bonus
• Cell Phone Plan Reimbursement