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Senior Technical Support Engineer
EST Remote
Confirmed live in the last 24 hours
Experience Level
  • 5+ years experience in Technical Customer Service at a B2B Saas organization, preferably at a Tier 2 or Tier 3 level
  • Experience troubleshooting and supporting REST APIs
  • Experience working with Okta, Intune, Active Directory, Jamf, ServiceNow, Crowdstrike, etc
  • Knowledge of Python, workflow management, Jinja2 preferred
  • A passion for communications technologies and their business application
  • Experience of working within multi-functional teams (product, marketing, customer success, etc)
  • Strong written and verbal communicator who can explain complex technical concepts
  • EST hours required (9 am - 6 pm)
  • Manage a queue of inbound Support tickets, ensuring timely and thorough responses and excellent CSAT Scores
  • Support customers and customer teams in connecting Oomnitza's standard integrations between Oomnitza and external systems
  • Serve as key point of escalation for all technical support triage before passing to engineering
  • Understand Oomnitza's APIs, integrations, and workflow engine to help guide customers and customer teams with questions around connecting to external systems using Oomnitza's APIs
  • Have curiosity and drive to be an Oomnitza product expert, learn the ins and outs of the product by digging in yourself as new features and functionality are released
  • Serve on a rotation of outage monitoring via Pager Duty, to be available for an action plan if an outage occurs, though Oomnitza has exemplary uptime performance
  • Moderate customer community forums, answering support questions and addressing any actionable product feedback

51-200 employees

Oomnitza provides SaaS-based IT asset management solutions.
Company Overview
Oomnitza provides SaaS-based IT asset management solutions.