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Account Manager
Confirmed live in the last 24 hours
Locations
Berkeley Heights, NJ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Marketing
Sales
Salesforce
Communications
Requirements
  • BA/BS or equivalent
  • Excellent oral and written communication skills, presentation skills and phone presence
  • Tech savvy with working knowledge of software and internet applications, including Salesforce.com and Google Workspace
  • Track record of building customer loyalty and customer relations
  • Extraordinary work ethic with exceptional organizational and time-management skills
  • Positive attitude with a passionate desire to win and succeed. Entrepreneurial mindset
Responsibilities
  • Identify and target revenue growth opportunities for upselling additional Martindale-Hubbell products and services in an assigned book of business
  • Upsell and renew existing customers to meet or exceed monthly upsell and churn goals
  • Negotiate and close upsell and renewal contracts
  • Handle and save customer cancellation inquiries
  • Establish and maintain high-level customer relationships
  • Provide full account management support to law firms and their personnel leveraging internal tools, portals, analytics and reports
  • Analyze and recommend opportunities for our customers to maximize their subscription benefits and improve their overall experience and satisfaction
  • Single point of contact as an expert regarding the firm's current marketing program, their results and new opportunities to capitalize on their current plan
  • Maintain high activity levels by meeting or exceeding established performance metrics
  • Develop an in-depth understanding of all aspects of online marketing and competitive products to articulate the benefits and advantages of our client development products, and handle customer concerns or objections
  • Provide significant value to customers by providing them with educational information to help them understand the value and importance of their online marketing program
  • Demonstrate the highest level of professionalism
  • Utilize and adopt all required processes, tools and systems including Salesforce.com
  • Provide accurate sales forecasts and develop continual business growth
  • Comply with company and sales policies and procedures in an ethical manner
Desired Qualifications
  • 2 years successful sales experience in B2B, solutions-oriented environment, preferably selling complex, intangible solutions. Experience in digital marketing is a plus
  • Strong probing, negotiation and closing skills. Phone sales is a plus
Internet Brands

5,001-10,000 employees

Internet media company
Company Overview
Internet Brands integrates web solutions for businesses with media websites for consumers in key vertical markets. The company makes managing enterprise digital easy with a suite of easy to use tools.
Benefits
  • Medical, dental, & vision insurance
  • Life insurance
  • Short & long term disability
  • Flexible spending accounts
  • Credit union membership
  • Employee assistance program
  • Paid Holidays
  • Paid Time Off
  • Casual Dress
  • 401k plan
Company Core Values
  • Move fast
  • Aggressively experiment
  • Spend and operate smartly
  • Grow our people internally
  • Flexible and collaborative
  • Aspire to find the best in ourselves