We are looking for ServiceNow Developers – Enterprise Service Delivery at All Levels. In this position, you will play a pivotal role in successfully deploying services-oriented ServiceNow solutions for our clients. In this role, you will be responsible for configuring, customizing, and implementing ServiceNow applications to meet specific client employee, customer, IT, and unique service requirements. You will be responsible for delivering out-of-the-box solutions like HRSD, CSM, and ITSM,, while bringing them all together in a unified approach and coupled with unique platform solutions. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.  

Your responsibilities include: 

• Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand business outcomes and functional requirements, translating them into effective ServiceNow solution designs. Lead the design of complex, effective ServiceNow solutions aligned with business needs. 

• Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions aligned with requirements and industry best practices. Lead the implementation of ServiceNow solutions, ensuring adherence to best practices and overseeing complex scripting and configurations. 

• Data Migration: Facilitate and lead data migration activities from legacy systems to ServiceNow, ensuring accuracy and consistency. Validate and strategize data migration to optimize ServiceNow data structures. 

• Integration Management: Assist in designing and lead the integration of ServiceNow with other systems for seamless end-to-end processes. Collaborate with architects to streamline integration strategies and execution. 

• System Optimization: Analyze platform performance and implement optimization strategies for the efficiency and security of ServiceNow solutions. Contribute to overall stability and enhancement of ServiceNow systems. 

• Technical Documentation: Create and validate comprehensive technical documentation for configurations, customizations, and data schemas.  

• Testing and Quality Assurance: Conduct rigorous testing to ensure functionality, data integrity, and user experience align with desired outcomes. Develop and execute ServiceNow configuration test plans, addressing issues promptly. 

• User Training: Support end-user training for seamless adoption and utilization of implemented solutions. 

• Change Management: Assist in change management efforts, addressing inquiries and ensuring smooth transitions during system changes. 

• Incident and Problem Resolution:  Troubleshoot and resolve technical issues related to ServiceNow implementations, collaborating with support teams for timely resolutions. 

• Security and Compliance: Ensure adherence to security best practices and relevant compliance requirements. 

• Continuous Learning: Stay updated on ServiceNow features, enhancements, and best practices, contributing to the team’s continued success. 

• Mentorship and Coaching: Provide technical guidance and mentorship to team members, fostering a culture of continuous learning and growth. 

• Collaboration and Communication: Coordinate effectively with project managers, stakeholders, and teams, ensuring seamless project execution and communication. 

• Corporate Growth: Contribute to identifying new opportunities and support business growth through client roadmaps, solution demonstrations, and proposal contributions. 

Required Experiences and Certifications 

• 6 months or more experience implementing ServiceNow solutions. 

• ServiceNow mainline certification with a preference for ServiceNow Certified System Administrator 

• US Citizenship is required (required by the federal government for this position).

• Active DHS clearance, Active ICE Clearance, or Active Secret Clearance (any agency)

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Valuable Skills for this Role 

• The ideal candidate will also have these preferred skills: 

• 2+ years of experience implementing ServiceNow solutions. 

• Any of the below ServiceNow mainline certifications: 

  • Certified System Administrator 

  • Certified Implementation Specialist – Human Resources 

  • Certified Implementation Specialist – Customer Service Management 

  • Certified Implementation Specialist – IT Service Management 

  • Certified Application Developer 

• 5 or more of the below micro-certifications: 

  • Micro-Certification - Flow Designer 

  • Micro-Certification - Integration Hub 

  • Micro-Certification - Agile and Test Management Implementation 

  • Micro-Certification - Service Portal 

  • Micro-Certification - Automated Test Framework 

  • Micro-Certification - Predictive Intelligence 

  • Micro-Certification - Performance Analytics 

  • Micro-Certification - Virtual Agent 

  • Micro-Certification - Configure the CMDB 

  • Micro-Certification - CMDB Health 

• Hands-on experience (>480 hours each) configuring or building 10+ ServiceNow applications. 

• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices 

• Vast experience in ServiceNow development and architecture 

• Familiarity with ITIL processes and service management principles 

• Strong technical skills, including scripting, workflow configuration, and business rule development. 

• Ability to independently design and lead complex user interfaces, integrations and workflows. 

• Proficiency in scripting languages (JavaScript, GlideScript) and other relevant languages 

• Detail-oriented tendencies with excellent listening, problem-solving, and analytical skills and the ability to innovate solutions. 

• Experience troubleshooting and resolving technical issues. 

• The ability to work effectively in a team-oriented, collaborative environment. 

• Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally. 

• Understanding of performance optimization techniques 

• Strong leadership and team management skills 

• Excellent communication, presentation, and stakeholder management skills 

• In-depth understanding of ServiceNow best practices and industry trends 

• Conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery. 

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