Full-Time

Full-time Benefit Advocate

Member Services, Work Remotely Anywhere in the U.S

Updated on 11/19/2024

Businessolver

Businessolver

1,001-5,000 employees

Benefits administration platform for HR management

Consulting
AI & Machine Learning

Compensation Overview

$13 - $20.75Hourly

Entry, Junior

Remote in USA

Category
Customer Support
Customer Success & Support
Requirements
  • Prior benefit administration, insurance brokerage or insurance provider experience is preferred
  • Strong customer-centric mindset
  • Must be comfortable with technology – we are a technology company!
  • Competitive, team player who strives for excellence
  • Strong interpersonal skills to find success in every opportunity
  • Exceptional phone etiquette and communication skills
  • Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload)
  • Ethernet Cable Connection Highly Recommended
Responsibilities
  • Answer a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner
  • Respond accurately and thoroughly to caller inquiries and document call detail accordingly
  • Must be a resourceful and creative problem solver who can work with members of the team to find solutions
  • Ensure compliance in all areas of processing, completing all transactions timely and accurately
  • Take accountability for entire process from receipt of work to resolution
  • Work under general supervision following established procedures

Businessolver provides technology solutions for managing employee benefits, focusing on improving the healthcare experience for employees. Their main product is a benefits administration platform that automates tasks like enrollment, communication, billing, and reporting, making it easier for HR teams to manage benefits. This platform combines artificial intelligence with human expertise to ensure efficiency and empathy in service. Businessolver stands out from competitors by offering a personalized benefits journey for each employee, using data and AI to enhance understanding and utilization of benefits. The company's goal is to optimize employee benefits programs, leading to higher satisfaction and engagement among employees.

Company Stage

N/A

Total Funding

$63.4M

Headquarters

West Des Moines, Iowa

Founded

1998

Growth & Insights
Headcount

6 month growth

0%

1 year growth

3%

2 year growth

5%
Simplify Jobs

Simplify's Take

What believers are saying

  • Businessolver's AI-driven platform has shown to significantly improve benefits engagement and plan performance, as evidenced by their 2024 Benefits Insights Report.
  • The company's recent acquisition of Workterra expands its market reach, allowing it to serve organizations of nearly any size and complexity.
  • Recognition as one of America's Best Employers and winning a Merit award for digital benefits engagement technology underscores Businessolver's strong market position and employee satisfaction.

What critics are saying

  • The competitive landscape in HR and benefits technology is intense, requiring continuous innovation to maintain a leading position.
  • Integration challenges from recent acquisitions like Workterra could pose operational risks and affect service quality.

What makes Businessolver unique

  • Businessolver's platform uniquely combines AI and human expertise to deliver a personalized and empathetic benefits experience, setting it apart from competitors who may focus solely on automation.
  • The company's focus on personalization and empathy in benefits administration helps drive higher employee engagement and satisfaction, unlike more generic solutions.
  • Businessolver's strategic partnerships, such as with Alpine Motorsports, highlight its innovative approach and commitment to people-centered solutions.

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Benefits

Work from anywhere

PTO

Peer recognition program

Diversity & inclusion activities

Learning & development

Health & fitness classes

Mental well-being resources