Full-Time

Account Manager

Updated on 4/10/2024

LogRocket

501-1,000 employees

Integrates session replay, error, and analytics tracking

Mid, Senior

Cambridge, MA, USA + 1 more

Required Skills

Sales

Communications

HTML/CSS

Requirements

4+ years in a Sales Account Management role
Experience in an Account Manager role at a B2B SaaS company
Proven track record of generating pipeline, selling to senior stakeholders, and overachieving against quota
Ability to successfully demo, sell and differentiate a SaaS product in a highly competitive market
Demonstrates strong prospecting activity across all channels to drive upsell and cross-sell opportunities through outbound efforts within your books of business
Proven success breaking into new lines of business to increase revenue with existing customers
Experience managing complex POCs
Strong presentation skills, business acumen, and credibility with C-level executives
Comfortable managing a sales cycle through a CRM and maintains up-to-date and accurate deal status and forecast
Natural curiosity and consultative communication approach
Self-starter, strong sense of urgency, good follow-through and sense of ownership
An added bonus: knowledge of backend, frontend infrastructure, and monitoring (HTML, CSS knowledge, programming languages)

Responsibilities

Increase revenue with existing customers by positioning LogRocket’s suite of products to expand our footprint across additional web and mobile applications within new teams
Proactively manage a sales pipeline for expansion opportunities to exceed quarterly revenue goals
Consult with customers to understand their business, product, and application goals to uncover new buyers and use cases
Define strategy to deliver maximum value through the LogRocket platform and partnership
Support Executive Business Reviews to confirm value delivery/ROI and identify additional performance and new product opportunities
Recommend appropriate solutions that lead to existing and new product expansion and retention
Collaborate effectively with Sales, Customer Success, Product, and other LogRocket stakeholders

About LogRocket

Founded in 2016, LogRocket’s goal is to make every experience on the web as perfect as possible. We’re solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer’s experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We’ve already attracted an elite roster of over 2,800 customers including ClassPass, Capital One, Cisco, and Rippling, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that.

Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we’ve raised $55M in funding and we’re eager to bring talented people onboard to support our growth. We’re on a mission to improve society’s experience with software and that’s where you come in.

Responsibilities:

The Account Manager role is a sales role, with the responsibility of increasing revenue with existing customers
Increase revenue with existing customers by positioning LogRocket’s suite of products to expand our footprint across additional web and mobile applications within new teams
Proactively manage a sales pipeline for expansion opportunities to exceed quarterly revenue goals
Consult with customers to understand their business, product, and application goals to uncover new buyers and use cases
Define strategy to deliver maximum value through the LogRocket platform and partnership
Support Executive Business Reviews to confirm value delivery/ROI and identify additional performance and new product opportunities
Recommend appropriate solutions that lead to existing and new product expansion and retention
Collaborate effectively with Sales, Customer Success, Product, and other LogRocket stakeholders

About You:

4+ years in a Sales Account Management role, where the primary goal was increasing revenue with existing customers
Experience in an Account Manager role at a B2B SaaS company
Proven track record of generating pipeline, selling to senior stakeholders, and overachieving against quota
Ability to successfully demo, sell and differentiate a SaaS product in a highly competitive market
Demonstrates strong prospecting activity across all channels to drive upsell and cross-sell opportunities through outbound efforts within your books of business
Proven success breaking into new lines of business to increase revenue with existing customers
Experience managing complex POCs
Strong presentation skills, business acumen, and credibility with C-level executives
Comfortable managing a sales cycle through a CRM and maintains up-to-date and accurate deal status and forecast
Natural curiosity and consultative communication approach
Self-starter, strong sense of urgency, good follow-through and sense of ownership
An added bonus: knowledge of backend, frontend infrastructure, and monitoring (HTML, CSS knowledge, programming languages)

Benefits & Perks

Extensive health, dental, and vision benefits
Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached
Three months of fully-paid parental leave to any employee welcoming a child into their home
401k and commuter benefits
Generous stock options - we all get to own a piece of what we’re building
Regular team outings and activities
Flexible working hours and location
Monthly employee gifts
For those in office, catered lunches throughout the week and a fully stocked kitchen with all your favorite snacks (healthy & non-healthy)

Even if you don’t meet all of the listed requirements, we still encourage you to apply. We believe learning is a vital component of success in any role here at LogRocket, and we’re happy to chat with folks from non-traditional backgrounds for our open roles.

LogRocket is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

LogRocket

View

Website

View Company Profile

LogRocket offers a comprehensive suite for identifying user experience issues through its integration of session replay, error tracking, and product analytics. This focus on cutting-edge technology to enhance user interactions positions it as a leader in the field of UX problem-solving. Employees at LogRocket benefit from working in a data-driven environment that is on the forefront of applying advanced analytical tools to real-world applications, providing a dynamic and challenging workplace that fosters continuous learning and innovation.

Company Stage

Series C

Total Funding

$59.1M

Headquarters

Boston, Massachusetts

Founded

2016

Growth & Insights

Headcount

6 month growth

↑ 25%

1 year growth

↑ 72%

2 year growth

↑ 70%

Benefits

Flexible Work Hours - Flexible hours allow you to work when you are most productive. You can work with your manager to best plan your daily work schedule.

Stock Options - Full-time employees receive stock options - we believe that we all should own a piece of the incredible company we’re building.

Health, Dental & Vision Coverage - Our robust nationwide health plans give you the flexibility to select the right coverage for you and your family through a variety of plan options.

Unlimited PTO - Enjoy time to travel, plan a staycation, or just take a day off when needed with our unlimited PTO policy. Each employee is afforded the flexibility to rest and recharge.

Parental Leave - Balancing work and family is essential, so LogRocket offers three months of fully-paid parental leave to any employee welcoming a child into their home.

Learning & Development - We know how important career growth is, so we offer a yearly $500 stipend to help support continued development throughout your journey.

Lunch & Snacks - Free catered lunches three days a week plus unlimited snacks and cold brew in our office.

Social Activities - Being remote has not stopped us from hosting fun events. From trivia to chocolate making to virtual paint nights, we ensure employees are fostering connections and building strong relationships.

401(k) - Plan and invest for the future with a 401(k) via Guideline. LogRocket’s 401(k) plan provides you an opportunity to defer compensation for your long-term savings.