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Litigation/Liability – Team Lead
Confirmed live in the last 24 hours
Experience Level
Desired Skills
Customer Service
  • At least 10 years experience with claim investigation and litigation in homeowner's line of business, both first and third party a must; supervisory experience preferred
  • Critical Thinker, demonstratable ability to recognize irregularities and prevent fraud
  • Superior communicator, both written and verbal
  • Enthusiastic about working for a company focused on disrupting the norm
  • Team player who enjoys helping and developing others
  • Overachiever who is driven to exceed expectations
  • Empathetic, dedicated to understanding the needs of our customers
  • Data driven, analytical approach to improving liability claims and litigation processes
  • Minimum 10 years experience in property and casualty desk adjusting, with 5 years experience handling litigated matters
  • Juris Doctor preferred, Bachelor's degree in business, risk management or related field required
  • Experience working directly with Property Adjusters and attorneys is required
  • Associate in Claims (AIC) or Senior Claims Law Associate (SCLA) or other claims-related designation preferred
  • Thorough understanding DOI regulations and complaint process
  • Texas adjusters license required, licensure or ability to be licensed in all states requiring same preferred
  • Strong understanding of claims processes, investigation, and policy language
  • Strong understanding of good faith and fair dealing and apply its principals in file analysis
  • Self-motivated and directed; ability to collaborate is a must, but you will be autonomous and expected to succeed without heavy direction
  • Flexible and willing to do what is needed to get great work done
  • A natural inclination to work within a culture that is fast-paced and dynamic
  • Excellent communications skills, both written and verbal
  • Excellent time management, attention to detail and record keeping required
  • Must be able to function in a fast-paced environment with a high degree of efficiency, accuracy and the ability to prioritize tasks and requests
  • Special Investigations Unit or Fraud exposure a plus
  • Supervise a small team of adjusters handling liability claims and litigation on day-to-day basis
  • Responsibility for coverage files and a pending of higher exposure/complex matters
  • All aspects of property and liability losses related to Personal Lines Homeowners with emphasis on litigated files
  • Makes prompt contact with customers as necessary, including any escalations
  • Review all new files, develop an action plan, and perform an initial exposure assessment
  • Assist with file investigations, coverage reviews, and provide analysis with respect to reservation of rights and denial letters (denial of liability, coverage and/or defense)
  • Review and develop plan of action on transferred files to achieve desired goals
  • Determines policy coverage through analyzing investigation data and policy terms
  • Explains coverage to policyholders providing excellent customer service
  • Maintains electronic records that accurately and thoroughly document all file handling activity
  • Determines and negotiates settlement amounts for damages claimed within assigned authority limits, escalating to management if need be or issuing payments accordingly
  • Ensures regular and timely follow-up and brings claims to prompt and appropriate conclusion while keeping the customer informed throughout the life cycle of the claim process
  • Other assignments as the need arises
Hippo Insurance

501-1,000 employees

Homeowner maintenance platform