INACTIVE
Full-Time
Litigation/Liability – Team Lead
Proactive homeowners insurance with smart technology integration
Hardware
Fintech
Senior, Expert
Remote
Required Skills
Communications
Management
Customer Service
Requirements
- At least 10 years experience with claim investigation and litigation in homeowner's line of business, both first and third party a must; supervisory experience preferred
- Critical Thinker, demonstratable ability to recognize irregularities and prevent fraud
- Superior communicator, both written and verbal
- Enthusiastic about working for a company focused on disrupting the norm
- Team player who enjoys helping and developing others
- Overachiever who is driven to exceed expectations
- Empathetic, dedicated to understanding the needs of our customers
- Data driven, analytical approach to improving liability claims and litigation processes
- Minimum 10 years experience in property and casualty desk adjusting, with 5 years experience handling litigated matters
- Juris Doctor preferred, Bachelor's degree in business, risk management or related field required
- Experience working directly with Property Adjusters and attorneys is required
- Associate in Claims (AIC) or Senior Claims Law Associate (SCLA) or other claims-related designation preferred
- Thorough understanding DOI regulations and complaint process
- Texas adjusters license required, licensure or ability to be licensed in all states requiring same preferred
- Strong understanding of claims processes, investigation, and policy language
- Strong understanding of good faith and fair dealing and apply its principals in file analysis
- Self-motivated and directed; ability to collaborate is a must, but you will be autonomous and expected to succeed without heavy direction
- Flexible and willing to do what is needed to get great work done
- A natural inclination to work within a culture that is fast-paced and dynamic
- Excellent communications skills, both written and verbal
- Excellent time management, attention to detail and record keeping required
- Must be able to function in a fast-paced environment with a high degree of efficiency, accuracy and the ability to prioritize tasks and requests
- Special Investigations Unit or Fraud exposure a plus
Responsibilities
- Supervise a small team of adjusters handling liability claims and litigation on day-to-day basis
- Responsibility for coverage files and a pending of higher exposure/complex matters
- All aspects of property and liability losses related to Personal Lines Homeowners with emphasis on litigated files
- Makes prompt contact with customers as necessary, including any escalations
- Review all new files, develop an action plan, and perform an initial exposure assessment
- Assist with file investigations, coverage reviews, and provide analysis with respect to reservation of rights and denial letters (denial of liability, coverage and/or defense)
- Review and develop plan of action on transferred files to achieve desired goals
- Determines policy coverage through analyzing investigation data and policy terms
- Explains coverage to policyholders providing excellent customer service
- Maintains electronic records that accurately and thoroughly document all file handling activity
- Determines and negotiates settlement amounts for damages claimed within assigned authority limits, escalating to management if need be or issuing payments accordingly
- Ensures regular and timely follow-up and brings claims to prompt and appropriate conclusion while keeping the customer informed throughout the life cycle of the claim process
- Other assignments as the need arises
- Healthy Hippos Benefits - 100% Employer paid medical, dental & vision plan options for our team members AND their families (yes, you read that correctly). As well as 401(k), long & short-term disability, employer-paid life insurance, flexible spending accounts for health and dependent care, and an Employee Assistance Program (EAP)
- Training and Career Growth - Paid training opportunities and countless internal career growth opportunities
- Award-Winning Culture - Recognized by BuiltIn and Inc. Magazine as a top place to work - we value integrity, inclusiveness, empathy, and being proactive and dedicated
- Flexible Time Off - You know when and how you should recharge
- Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
Company Stage
N/A
Total Funding
$2B
Headquarters
Palo Alto, California
Founded
2015
Growth & Insights
Headcount
6 month growth
↓ -10%1 year growth
↑ 2%2 year growth
↑ 2%INACTIVE