Technical Support Technician

RELOCATION ASSISTANCE: Relocation assistance may be available

CLEARANCE TYPE: SCITRAVEL: Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman Defense Systems sector (NGDS) is seeking a Technical Support Technician (TST) Manager 1 to join our growing team of diverse professionals at Joint Base Lewis-McChord in Washington.

This position is contingent upon program award.

Responsibilities:

• Leads the Technical Support Team to provide training units with the simulation environment and mission command stimulation that fulfills exercise planning documents provided by training units

• Leverages understanding and wide application of technical principles, theories, and concepts in virtual systems

• Often works independently with general or no direction

• Develops approaches to solutions and independently make decisions that do not result in serious program delays or considerable expenditure of resources

• Maintains inter-organizational and outside customer contacts and represents the organization in providing solutions to difficult technical issues associated with specific projects

• Interprets exercise planning documents to best install and configure hardware, software, and networks on physical or virtual systems running Microsoft Windows (Pro and / or Server) and RedHat Linux operating systems

• Uses best judgement to fill in needed information for system configuration and operation

• Evaluates error messages, system / program logs, observed system operation deviations, etc. to best evaluate problems and attempt corrective action when system errors occur

• Escalates relevant problems to team manager when issues require outside support and authors problem tickets with sufficient descriptive detail to allow help desk to understand issue(s) at hand. Employee will follow all applicable Information Assurance (IA) protocols defined by the Department of Defense (DoD) and the customer

• Maintains all applicable DoD security technical implementation guides (STIGs), operating system and application patches for all systems under their responsibility

• Ensures that backups of critical data are done within the capabilities and specifications provided by the customer

• Maintains user accounts on system(s) to which the employee administrates under DoD and / or system specific authority to operate documentation

• Serves as shift lead over junior systems analysts during shift work periods

• Provides subject matter expertise in the areas of systems administration, military simulations, and stimulation of military tactical systems by simulation systems

• Shall be proficient with current and future versions of simulation operating software and hardware fielded to the Mission Training Complex (MTC)

.

Basic Qualifications:

• One of the following:

  • High school diploma or GED with a minimum of 9 years of experience in Computer Science (CS), Information Technology (IT), Cybersecurity and Information Assurance (IA) or related field

  • Bachelor of Science degree in CS, IT, Cybersecurity and IA or related field with a minimum of 5 years of direct experience

  • Master of Science degree in CS, IT, Cybersecurity and IA or related field with a minimum of 3 years of direct experience

• Meet DoD 8570.01-M Baseline Computing Environment (CE) Certification Requirements at Information Assurance Management Level II (IAM II) or must meet the minimum DoD 8140 DCWF equivalent requirements (Intermediate)

• Must be able to successfully meet all training required of DoD computing environments for all supported systems within 6 months of hire

• Active U.S. Department of Defense (DoD) Top Secret / Sensitive Compartmented Information (TS/SCI) or higher security clearance; applicant will be subject to a government security investigation

• Operational support experience with Joint Land Component Constructive Training Capability (JLCCTC) in support of Corps and below level events

• Experience as a federation manager of High-Level Architecture (HLA) and Distributed Interactive Simulation (DIS) training federations

• Experience in the configuration and operation of RedHat Enterprise Linux (versions 6 and above) workstation and server and Microsoft Windows (10 and higher) workstation and server operating systems (2012 and higher) in bare metal and virtualized configurations. Emphasis on Linux setup and operations

• Have a working knowledge of the tools and techniques necessary to mass deploy over a network one to four hundred plus (1 – 400+) Microsoft Windows and Linux systems on unformatted / un-configured hardware utilizing government provided tools

• Able to work independently and act as staff lead when section manager is unavailable

• Must be able to travel as needed (up to 10% of the time)

• Must be able to work on-site at Joint Base Lewis-McChord in Washington

• Must be able to support shifts that occur outside normal working hours to support 24/7 operations during exercise events that may be in excess of 40 hours per week

• Ability to frequently move computer workstations and other equipment weighing up to 50 pounds around the worksite, as well as the ability to position self into areas of the facility above and below desks / tables to facilitate hookup of computer workstations and peripheral equipment

Preferred Qualifications:

• Degree in Computer Science, IT, Systems Engineering, or related field

• Experience in planning architectures that employ distributed and stand-alone simulations to stimulate Army C2 Systems in LVC and integrated training environments

• Minimum of 5 years’ experience with military training and training support; previous FA57 or CP36 training and experience

• 5 or more years of experience with JLCCTC in support of Corps and below level events

• 5 or more years of experience as a Federation Manager of High-Level Architecture training federations

• Certification in Linux OS such as ComTIA Linux+, Linux Foundation Certified System Administrator or Redhat Certified Systems Administrator

• Experience with VMWare installation, configuration, and maintenance

• Microsoft Certified Solutions Associate certification in Windows 10 and / or Server 2012

Salary Range: $88,700.00 - $133,100.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.