Software Support Engineer

ScalePad wins back-to-back global Awards for excellent MSP customer support. Published March 11, 2026 Brittany McDougall VANCOUVER, BC, Canada (March 11, 2026) - ScalePad has once again been recognized on the global stage, earning two Silver awards at the 2026 Stevie(R) Awards for Sales & Customer Service. The back-to-back recognition reinforces ScalePad's position as a leader in Managed Service Provider (MSP) customer support and underscores a sustained commitment to operational excellence within the software industry. Building on Bronze recognition in 2025, this progression to Silver signals a new level of service maturity. ScalePad received Silver awards for: * Customer Service Employer of the Year (Computer Software) * Customer Service Department of the Year (Computer Software) - 100 or More Employees For ScalePad, these honors reflect the successful evolution of its multi-product ecosystem. Following several strategic acquisitions, the company did not simply maintain its service levels - it strengthened them. By unifying disparate support organizations into a single, high-performance operation, ScalePad has built a support engine designed for the complexity of the modern MSP stack. "I'm proud of our team for building a system that doesn't just solve tickets - it builds trust," said Chris Day, Founder and CEO at ScalePad. "We're not just delivering software. We're setting a standard of support MSPs can rely on to build and grow their businesses." This integrated approach has delivered measurable outcomes for the MSP community: Customer satisfaction (CSAT) has reached an all-time high of 96.4%, while valuable first replies have been streamlined to just over 1 hour - all of which led to the Department of the Year recognition. Behind those results is an operational framework rooted in automated quality assurance and lean process discipline. Every ticket is monitored, and escalations are surfaced automatically. By leveraging real-time insights from the ScalePad Community, the team ensures that the partner experience remains consistent and collaborative, even as the company's global footprint expands. The recognition as Employer of the Year further validates the internal culture ScalePad has fostered around transparency and professional development, resulting in a stable, expert-level team dedicated to the long-term success of the MSP community. "Our mission is simple," said Liam Somers, Director of Support at ScalePad. "Make life easier for our partners. Whether that's responding faster, solving smarter, or getting ahead of problems before they start, we exist so our partners can stay focused on what they do best - supporting their clients." Today, more than 12,000 MSPs rely on ScalePad's platform to protect, plan, and grow their client relationships. These awards reinforce ScalePad's commitment to being a long-term strategic ally to its partners long after the initial contract is signed. About ScalePad: ScalePad enables MSPs to shift from reactive service to strategic impact, using Customer Success as the engine that drives trust, retention, and revenue. Its platform unifies risk insights, client planning, and success delivery, helping MSPs lead smarter conversations, close bigger deals, and show their value with every client.

AI-Driven acquisitions show vendors consolidating signals to move faster from insight to action. ScalePad has acquired Produce8 to enhance its platform by integrating deeper insights into software usage for managed service providers (MSPs). The integration will provide MSPs with a clearer understanding of software deployment and usage, aiding in decision-making regarding licensing, cost optimization, and risk management. The technology from Produce8 will be incorporated into ScalePad's existing platform, expanding its capabilities to address emerging challenges as AI adoption increases. JumpCloud has acquired MacSolution, the largest managed service provider (MSP) of JumpCloud in the Americas. This acquisition aims to enhance JumpCloud's operations in São Paulo, Brazil, following its earlier acquisition of VaultOne. The integration of MacSolution is expected to increase global capacity, enabling quicker access to expert services for customers and partners, and facilitating fast, secure migrations to cloud-native IT. This move also positions JumpCloud to better meet the needs of large global organizations. The details of the transaction remain undisclosed. Flexera has announced the acquisition of ProsperOps and Chaos Genius to enhance its FinOps capabilities. ProsperOps offers an AI-enabled FinOps automation solution focused on managing cloud spend across AWS, Azure, and Google Cloud, while Chaos Genius provides AI-driven cost optimization for Snowflake and Databricks. The ProsperOps solution includes features for cost reporting, workload optimization, and rate optimization, aiming to provide automated execution for enterprises adopting AI. Chaos Genius delivers real-time intelligence for optimizing cloud costs, claiming to help enterprises reduce costs by up to 30%. Both solutions will continue operating under their respective brands while integrating Flexera's features. Crowdstrike announced two acquisitions. CrowdStrike has announced its intent to acquire identity security start-up SGNL for $740 million. This acquisition aims to enhance CrowdStrike's identity security capabilities for human, non-human, and AI identities through real-time risk assessment. The SGNL system will integrate with CrowdStrike's Falcon platform to provide continuous evaluation of identity, device, and behavior, allowing dynamic access control. This acquisition is primarily a cash deal with some stock components and is expected to close in Q1 2027, pending regulatory approval. CrowdStrike announced its plan to acquire Seraphic Security, a startup focused on securing enterprise browser usage, with the deal expected to be completed in the first quarter of the fiscal year ending April 30, 2026. The acquisition will predominantly be paid in cash, although the financial details were not disclosed. Seraphic Security offers technologies such as secure web gateways and zero-trust network access, aimed at providing secure access to SaaS-based and private web applications. The integration with CrowdStrike's Falcon platform will combine Seraphic's continuous in-session browser protection with identity protection capabilities from SGNL, enhancing overall security across endpoints, browser sessions, and cloud environments. This acquisition is part of CrowdStrike's recent strategy to expand its security offerings, following other acquisitions in the past months. Snowflake has announced its intent to acquire the observability platform Observe. The specifics regarding features, integrations, availability, or pricing have not been disclosed in the announcement. This acquisition may enhance Snowflake's capabilities in data observability, filling a gap in their offerings, although no details are provided on what existing features it will replace or how it integrates with their current platform. This isn't everyone buying everyone because valuations are cheap. It's vendors realizing that in an AI-driven world, whoever owns the signal owns the outcome. Once a platform knows what software is actually used, what identities are behaving oddly, what cloud spend can be optimized, or whether data pipelines are healthy, it doesn't need permission to act. Action becomes the default. That's great for speed. It's risky for anyone whose role was to slow things down and ask, "Is this the right move?" For MSPs, the quiet harm is loss of influence. You don't get fired - you just stop being asked. The platform already decided. This matters now because AI removes the pause between insight and execution. Vendors are buying that pause out of the system. The MSPs who stay relevant won't fight consolidation. They'll explain where automation simplifies reality too much, where signals conflict, and where judgment still earns its keep. That's the strategy thread running through all of this - and it's not subtle once you see it.