Operations Control Center Manager

RESPONSIBILITIES:

• Oversee and supervise entire OCC staff.
• Ensure safe, compliant, and cost-effective management of company personnel and aircraft operations.
• Plan, organize, schedule and direct through Shift Supervisors, the activities of the Scheduling and Flight Following Departments.
• Ensure department accountability on all levels for compliance with policies and maintaining the high standards established.
• Monitor and report on performance management and continuous improvement in the OCC.
• Establish and maintain policy and procedural changes specific to the OCC.
• Oversee pilot and training scheduling.
• Ensure close collaboration and excellent communication with maintenance department for the purpose of scheduling maintenance events.
• Develop and maintain the OCC’s operating systems.
• Assist with audits and customer specific reports.
• Work closely with the Safety Department to manage OCC staff responsibilities as they relate to ERP activities.
• Additional tasks and responsibilities as needed.

KEY COMPETENCIES:

• High level of interpersonal and written communications skills to interface well with internal and external clients.
• Ability to establish and implement department goals that align with the Company’s vision and goals.  
• Ability to work collaboratively within a team.
• Ability and willingness to adapt to changing business demands.
• Must have strong knowledge and understanding of the OCC and business.
• Must have ability to evaluate and troubleshoot problems and make decisions.
• Must be detailed oriented, with a strong diagnostic mindset, and strategic thinker.
• Must be enthusiastic in the use and application of technology, as well as process and efficiency oriented.  
• Analytical ability is required to gather and summarize data for reports and recommend solutions to maintenance issues that affect the day-to-day operations of the business.
• Promotes tolerance and inclusion amongst the team and recognition of multiple views.
• Identifies and constructively addresses interpersonal conflict, disagreements, or confrontations, and facilitates communication between involved parties to minimize personal impact.
• Assigns tasks and responsibilities to others in a fair and consistent manner, providing clear instruction and direction.
• Ability to work in a constant state of alertness and safe manner.