Customer Solutions Engineer
Posted on 3/8/2023
INACTIVE
HG Insights

501-1,000 employees

Provides technology intelligence for B2B market analysis
Company Overview
HG Insights stands out as a leading authority in Technology Intelligence, providing critical data-driven insights to a majority of Fortune 100 B2B tech companies, demonstrating its industry leadership. The company's proprietary technology offers granular insights into various aspects of IT, including installations, spend, contracts, and intent, which significantly enhances productivity and allows businesses to analyze markets and target prospects with precision. The company's suite of market-leading solutions, including the HG Platform and Cloud Dynamics, among others, empowers customers to achieve unprecedented results in their marketing and sales programs, showcasing its competitive advantage and technical prowess.
Data & Analytics

Company Stage

Series B

Total Funding

$17.7M

Founded

2010

Headquarters

Santa Barbara, California

Growth & Insights
Headcount

6 month growth

13%

1 year growth

28%

2 year growth

87%
Locations
Remote • United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • BA/BS in Computer Science, Mathematics, Statistics, or a related technical field
  • 3-5 years of relevant professional experience
  • 2-3 years of SQL Experience (MS SQL Preferred)
  • 1-2 years Experience with a BI tool (Tableau preferred)
  • Proficient in Excel - Vlookups, Pivot Tables
  • Excellent communicator with an eye for detail
  • Problem solver capable of recommending solutions to resolve customer requests and technical issues
Responsibilities
  • Building strong relationships and providing exceptional customer service
  • Supporting clients and their key Sales and Marketing GTM use cases
  • Collaborating with our product and engineering teams to identify and prioritize customer needs and communicate those needs to the relevant teams
  • Being a customer champion by providing feedback to our internal teams on ways to improve our products and services
  • Drive customer adoption and retention by developing and executing customer success plans, delivering training sessions, and providing ongoing technical support
  • Designing and implementing custom solutions for key accounts and strategic accounts, working closely with our product and engineering teams