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Full-Time

Tier III Application Engineer

Posted on 6/27/2024

Panopto

Panopto

51-200 employees

AI-powered video knowledge management platform

Education

Compensation Overview

$50k - $55kAnnually

Expert

Remote in UK

Category
IT & Support
Software QA & Testing
Software Engineering
Required Skills
SQL
Requirements
  • Bachelor's Degree in Computer Science or related field (or equivalent experience)
  • Expert troubleshooting and problem-solving skills in a professional environment
  • Ability to work effectively in a team and adapt to a fast-paced environment
  • Excellent verbal and written communication skills
  • Experience in online technologies, online services, software coding/testing, video production or editing, or similar web or video application tools
  • Demonstrable knowledge of Windows (Desktop and Server), Mac OS, networking, MS SQL, IIS, web applications troubleshooting, and diagnostic tools like Perfmon, Fiddler, or Wireshark
  • Fluent in German language
Responsibilities
  • Act as a liaison between customers and Panopto, delivering exceptional service and addressing customer needs promptly and effectively
  • Convey information effectively, adapting tone and method to suit different contexts and audiences
  • Diagnose and resolve complex software issues, documenting actions taken for tracking and analysis
  • Prioritize support tickets based on severity and collaborate with the engineering team to ensure timely resolution
  • Contribute to the knowledge base by updating documentation and understanding product features to optimize customer support
  • Mentor Tier I and II support engineers, fostering a culture of efficiency and teamwork

Panopto offers an intelligent knowledge management platform that specializes in on-demand video sharing, utilizing AI-powered tools for content creation, accessibility, and analytics. This focus on advanced technology and secure, searchable video libraries makes it an exceptional workplace for professionals looking to advance in the fields of AI and secure digital content management. The company's robust client base, including Fortune 1000 companies and top academic institutions, further underscores its industry relevance and stability.

Company Stage

Series B

Total Funding

$50.9M

Headquarters

Seattle, Washington

Founded

2007

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-11%

2 year growth

-20%