Business Development Manager

Responsibilities

• Account Growth: Identify and execute on cross-sell and upsell opportunities to maximize growth in high-value enterprise accounts. 
• New Business Development: Secure new business with enterprise clients, working towards revenue targets and aligning with the growth objectives set by VP of Commercial 
• Data-Driven Strategy: Use data to identify opportunities, track performance, and make informed decisions to enhance client success and growth outcomes. 
• Client Engagement & Relationship Building: Act as the primary point of contact, managing client relationships and proactively responding to their evolving needs. Travel to client locations as necessary to build trust-based, long-term relationships. 
• Stakeholder Management: Coordinate with cross-functional teams to deliver seamless client experiences, during QBR’s and other strategic touchpoints 
• Strategic Innovation: Collaborate with operational teams to develop innovative, efficient approaches to client service and business processes, continuously challenging the status quo. 
• Financial Acumen: Understand and leverage clients' financial goals (e.g., ROI, budget considerations) to position solutions effectively and create value-driven partnerships. 
• Continuous Learning & Development: Participate in digital marketing and CCS sales training as part of onboarding, and shadow the Head of Growth to gain hands-on experience in client interactions and account management. 

Experience & Skills

• Experience: 3-4 years in B2B enterprise account management or new business sales, with a strong track record in client relationship management, cross-selling, and upselling.
• Industry Background: Experience in the marketing industry working with enterprise clients, ideally within tech, SaaS, travel, or e-commerce sectors.
• Analytical and Data-Driven: Skilled in using data to drive insights, track performance, and make strategic decisions. Familiarity with CRM tools (e.g., Salesforce, Outreach etc) and analytics platforms is a plus.
• Financial Acumen: Strong understanding of financial metrics and budgeting, with the ability to articulate ROI and value in ways that resonate with enterprise clients.
• Presentation Coordination Skills: Proven experience in pitching projects with multiple deliverables and coordinating across teams to create client presentations
• Negotiation and Influencing Skills: Strong ability to influence decision-makers, negotiate terms, and align stakeholders around client solutions and value propositions.
• Technical Literacy: Familiarity with relevant technologies, platforms, or industry-specific tools. Experience in SaaS, digital marketing, or tech solutions is an advantage.
• Adaptability and Change Management: Resilient and adaptable, with experience in fast-paced or evolving environments and a proactive approach to managing change.
• Customer Success Mindset: Focused on building long-term client relationships and reducing churn by providing proactive, tailored solutions aligned with client goals.
• Cross-Functional Collaboration: Effective collaborator who can engage with multiple departments (e.g., product, marketing, finance) to deliver a unified approach to client management.
• High Emotional Intelligence (EQ): Strong interpersonal skills and conflict-resolution abilities, with a focus on building rapport and trust in client relationships.
• AI Literacy: Keen to learn and develop capabilities to automate processes, ideate improvements to workflows and build efficiencies into your day to day.

Key Attributes

• Curious & Proactive: You take initiative, enjoy learning, and approach new tasks with curiosity and a growth mindset.
• Problem Solver: You’re adept at identifying solutions to complex challenges and aren’t afraid to tackle them head-on.
• High Attention to Detail: You bring precision to your work, ensuring deliverables meet high-quality standards and client expectations.