Customer Service Representative

Job Description

Job Description
We are currently seeking a motivated and detail-oriented Customer Service Representative to join our team in Birmingham, AL. In this role, you will serve as the first point of contact for our customers, handling inquiries, resolving issues, and ensuring complete satisfaction with our products and services.

Responsibilities

• Handle incoming customer calls and emails in a professional manner

• Provide accurate information regarding products, services, and company policies

• Resolve customer complaints and concerns efficiently and effectively

• Maintain detailed records of customer interactions using our internal systems

• Collaborate with other departments to support customer needs

• Follow up with customers to ensure their issues are fully resolved

• Maintain a positive and respectful tone in all interactions

Qualifications

Qualifications

• High school diploma or equivalent (Associate degree preferred)

• Previous experience in a customer service role is a plus

• Strong communication and problem-solving skills

• Ability to multitask and manage time effectively

• Proficiency in using computers and customer service software

• Reliable, patient, and team-oriented