Director of Operations

Saltbox makes the hardest parts of running a small online business simple. Our workspaces transform into modern and flexible office spaces with warehouse suites, and all the perks needed to help small businesses grow. Our Members run small to medium sized eCommerce businesses within a diverse group of industries including Fashion & Apparel, Health & Beauty, Entertainment, Electronics and Household Goods. You can help a small business local to your area! 

Role Purpose

The Director of Workspace ensures every Saltbox location operates with discipline, consistency, financial strength, and a reliable member experience. This role directly leads our Market Leaders and is responsible for the operational and financial performance of each location.

While the VP of Operations drives the future of the Workspace product, the Director owns the executional engine that powers it — translating strategy into predictable, consistent operations across the network. This person ensures that every location runs effectively, hits the same standards, and produces the same quality experience for our Members.

This leader builds high-performing Market Leaders, enforces operational standards, drives P&L performance, and represents Workspace in cross-functional alignment across the business.

What You Will Own

• Leadership of Market Leaders — Build a strong, accountable, high-performing leader bench. Develop MLs into confident operators who execute with clarity and consistency.
• Operational Consistency and Quality Across Markets — Create and uphold the unified Saltbox operating system: SOPs, rhythms, quality standards, workspace operations, and workflows.
• P&L Ownership — Drive NOI performance through labor planning, occupancy strategy, expense discipline, staffing decisions, and operational execution.
• Cross-Functional Collaboration — Partner closely with Facilities, Fulfillment, Sales, Parsel, and Finance to ensure seamless handoffs, aligned expectations, and shared accountability.
• Member Experience Leadership & Escalations — Ensure each location delivers a consistent, high-trust member experience in alignment with experience principles. Lead escalations requiring senior operational judgment while coaching MLs to prevent recurrence.
• Capability Development & Training Enforcement — Ensure all training, systems, and standards created by Operational Excellence and the Workspace Coordinator are implemented, reinforced, and adopted across MLs and their teams.

Success Measures

This role ensures the Workspace network meets or exceeds:

• Revenue: Workspace revenue growth, service revenue, and local sales execution
• Expenses: Labor discipline, controllable expense management, and NOI targets
• Operational Metrics: Standards adherence, workflow compliance, labor efficiency, uptime of operational systems
• Sales Metrics: Tour conversion, occupancy performance, execution of sales workflows, churn
• Member Experience: Member NPS and retention trends, quality of operational execution

Who Thrives in This Role

• A systematic, structured leader who builds clarity and consistency
• An emotionally intelligent coach who develops other leaders
• A high-performance operator with strong financial instincts
• Someone who can balance detail with strategic oversight
• A leader who can set expectations, enforce standards, and build trust
• Someone who adapts quickly, leads calmly, and solves problems with maturity

Preferred Experience

• 7–12+ years leading multi-site operations
• Proven success driving P&L outcomes
• Experience managing managers (not just frontline teams)
• Strong operational systems and standards background
• Ability to build cross-functional alignment in fast-changing environments
• Clear communicator with high accountability and leadership presence

Location & Travel Readiness: You’re based near a Saltbox location,(Atlanta, Washington DC, Dallas, Phoenix, Los Angeles, Denver, or Seattle) and are open to the potential of 40% travel.

At Saltbox, we believe in fostering a work environment that supports the health and happiness of our employees. We’re proud to offer a comprehensive benefits package, including:

• Medical/Dental/Vision insurance fully covered for Employees, or a low premium for PPO and adding family members.
• 401K plan options
• Company-paid long-term, short-term disability, and life insurance
• Generous paid vacation, sick leave, and holidays
• Paid parental leave
• Opportunities for professional development, including job training and a dedicated learning budget

Are you ready to join a dynamic and fast-paced start-up? Saltbox is excited to offer this full-time position with a base salary range of $140k-$155k. We understand that each individual brings unique skills and experiences to the table, which is why our salary ranges are tailored to the role, level, and location of the job. 

Join Saltbox. Our mission is to make logistics approachable, accessible, and efficient for all. Listen to what human-centric logistics means to our members. Learn more.