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Customer Success Manager; Pure as-a-Service
Posted on 6/21/2022
INACTIVE
Locations
Staines-upon-Thames, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Leadership
Management
Sales
Requirements
  • For eight straight years, Gartner has named Pure a leader in the Magic Quadrant
  • Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
  • Industry analysts and press applaud Pure's leadership across these dimensions
  • And, our 4,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
  • Bi or multilingual; English + French or Spanish
  • 5+ years' experience in customer-facing, relationship management role. Prior experience in TAM, CSM, Professional Services, and Sales Engineering (or similar) roles preferred
  • 5+ years' experience in an enterprise data center environment, ideally with a leading IT infrastructure or software vendor, with a strong understanding of enterprise account technical management
  • Must be located in EMEA within a reasonable radius to support regular (on-site) customer visits as needed
  • Excellent communication, project management, presentation, and problem-solving skills required with the ability to build trusted partner relationships
  • Ability to scale from technical engagements and guidance to mid-level IT management interaction
  • Ability to manage multiple projects and tasks, determining project urgency and execute detailed action plans in collaboration with customers and stakeholders. ITIL, PMP, PMI, Six Sigma certifications would be a bonus!
  • Written and verbal communication skills; including the ability to clearly articulate technical issues to both technical and non-technical audiences, and also explain the impact in business terms, reports and presentations to executives within Pure and customer organization
  • Demonstrated ability to handle critical issues, drive discussion and present internal and customer issues at the executive level
  • Willingness and ability to travel (occasionally at short notice), provide after hours and weekend on-call support as needed to support maintenance activities
  • Ability to adapt to, define and influence within a new business line where policies, process and operations are in early stages of development
  • Bachelor's Degree in Computer Science, Engineering or related field, or equivalent technical experience is required
Pure Storage

1,001-5,000 employees

Enterprise storage company
Company Overview
Pure Storage is on a mission to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. The company develops flash-based storage for data centers using consumer-grade solid state drives
Benefits
  • Insurance, Health & Wellness - Accidental death and dismemberment (AD&D) Insurance, Dental Insurance, Disability Insurance, Gym / Wellness Reimbursement, Health Insurance, Health Savings Account (HSA), Life Insurance, Maternity Leave, PTO (Vacation / Personal Days), Paternity Leave, Vision Insurance
  • Home - Business Travel Insurance, Immigration Assistance, Phone Bill Reimbursement, Remote Work
  • Financial & Retirement - 401k 100% match on the first 3% of base salary, Employee Stock Purchase Program (ESPP), Flexible Spending Account (FSA)
Company Values
  • Persistence
  • Creativity
  • Teamwork
  • Ownership
  • Customer-first