Senior Business Analyst

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Ready to Shape the Future of Pension Systems?

Join our dynamic team where innovation meets impact!

Are you passionate about transforming complex business challenges into elegant technical solutions? We're looking for a Senior Business Analyst who thrives at the intersection of business strategy and cutting-edge technology. In this role, you'll be the crucial bridge between our clients' vision and our development teams' execution, working in our fast-paced pension systems environment.

Work from anywhere - This role is 100% remote!

What you’ll do
 

• Translate business requirements into detailed specifications

• Participate in the high-level design solution and estimation process

• Design the solution for the software product in line with the solution architecture and technical roadmap

• Work closely with the development team to define the functional specifications and system modifications required to meet objectives (including non-functional requirements)

• Provide technical support and leadership in the event of escalation of incidents or service interruptions to ensure that they are resolved effectively

• Design intuitive solutions that add value to users

• Breakdown development items into small increments that benefit users, in collaboration with the Software Product Owner (SPO)

• Produce documentation for the user community (such as release notes)

• Document designs within allotted timeframes

• Work with Developers and QA to ensure that the detailed design is fully understood, and the development initiatives are in line with the design

• Work with QA to perform user testing of new features and enhancements

• Support delivery teams (dev and QA) to ensure quality deliveries

What you bring
 

Be the Translation Expert

• Transform complex business requirements into crystal-clear technical specifications that development teams love to work with

• Partner with stakeholders to design solutions that don't just meet requirements—they exceed expectations
   

Architect Solutions That Matter

• Lead high-level design discussions and estimation processes that shape our product roadmap

• Craft software solutions that align perfectly with our technical architecture and strategic vision

• Collaborate closely with development teams to define functional specifications that drive real results
   

Champion Quality & Excellence

• Provide technical leadership during critical incidents, ensuring swift and effective resolutions

• Work hand-in-hand with Developers and QA teams to guarantee top-tier deliveries

• Break down complex development initiatives into user-focused increments that deliver immediate value
   

Empower Our Community

• Create compelling documentation and release notes that make complex systems accessible

• Design intuitive solutions that users actually want to use

• Support delivery teams with clear, actionable guidance that keeps projects on track

What You Bring

Your Foundation

• Degree in business analysis, administration, actuarial mathematics, computer science, or related field

• 5+ years of hands-on business analysis experience where you've made a real impact
   

Your Superpowers

• Master Translator: You have an exceptional ability to synthesize complex information and make technical concepts accessible to everyone

• Analytical Genius: Strong analytical skills that help you see patterns and solutions others miss

• Tech Savvy: Comfortable with modern computer technologies and always eager to learn more

• Agile Enthusiast: You live and breathe Agile methodology—it's not just a process, it's how you think
   

Your Communication Edge

• Outstanding interpersonal skills that build bridges between teams

• Fluent in English (written and verbal) with the ability to communicate complex ideas clearly

• Natural collaborator who thrives in team environments
   

Your Secret Weapon

• Experience with pension administration systems (Defined Contribution) is a huge plus—but your passion for learning matters most!
   

Ready to make a meaningful impact in the pension industry while working with cutting-edge technology? Let's build something amazing together!

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.