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Full-Time

Senior Technical Support Engineer

Confirmed live in the last 24 hours

Cribl

Cribl

501-1,000 employees

Data observability solutions for tech businesses

Data & Analytics
Enterprise Software
Cybersecurity

Senior, Expert

Remote in Canada

Category
Customer Support
Customer Success & Support
IT Support
IT & Security
Required Skills
Microsoft Azure
Communications
AWS
Linux/Unix
Requirements
  • BS degree in Computer Science or similar degree, or equivalent work experience.
  • 5+ years' experience supporting enterprise customers or working hands-on with distributed systems.
  • Passionate about working on complex technical issues.
  • Expert-level troubleshooting, problem-solving skills, and critical thinking.
  • Excellent client-facing skills, excellent written and verbal communication skills.
  • Experience with Linux, AWS, Azure, and Networking.
Responsibilities
  • Develop a deep technical understanding of Cribl Stream and our other products.
  • Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues.
  • Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions.

Cribl operates in the data observability market, helping tech businesses monitor, analyze, and visualize their data for better operational and security insights. The company offers two main products: Cribl Stream and Cribl Edge. Cribl Stream enables businesses to efficiently route and transform logs and metrics, either on their own infrastructure or through cloud services, ensuring timely data delivery. Cribl Edge focuses on collecting and processing real-time observability data from edge devices, which can then be sent to Cribl Stream or other destinations. Cribl differentiates itself by providing seamless integration with platforms like Office 365 and Microsoft Azure, allowing clients to enhance their data management capabilities. The company's goal is to create effective data ecosystems that empower businesses to make sense of their data.

Company Stage

Series D

Total Funding

$396.4M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

5%

1 year growth

18%

2 year growth

51%
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Simplify's Take

What believers are saying

  • Cribl's recognition in the Rising in Cyber 2024 list by Notable Capital highlights its growing influence and reputation in the cybersecurity sector.
  • Strategic partnerships, such as with Microsoft and The Missing Link, expand Cribl's market reach and enhance its data management and operational efficiency offerings.
  • The launch of the Cribl Technology Alliance Partner (TAP) program fosters a global ecosystem of technology partners, driving innovation and customer value.

What critics are saying

  • The legal dispute with Splunk over copyright and patent infringement could result in financial and reputational damage.
  • The crowded data observability market requires Cribl to continuously innovate to maintain its competitive edge.

What makes Cribl unique

  • Cribl's dual product offering of Cribl Stream and Cribl Edge provides comprehensive data management from edge to core, unlike competitors who may focus on only one aspect.
  • Their strong integration capabilities with platforms like Office 365 and Microsoft Azure offer seamless data collection and analysis, setting them apart from less integrated solutions.
  • The recent addition of AI Copilot and a data lake service enhances Cribl's product suite, providing more control and flexibility to IT and security teams.

Benefits

Competitive Salary

Stock Options

Medical, dental, and vision insurance

Flexible spending account (FSA)

401(k) plan offered (US)

Parental Leave

Professional Development and Career Growth

Generous Vacation and Holiday Policy, including 2 Floating Holidays for holidays you observe

Employee Resource Groups that reflect our values driven company culture