Full-Time

Senior Technical Support Engineer

Posted on 9/6/2024

Cribl

Cribl

501-1,000 employees

Data observability solutions for tech businesses

Data & Analytics
Enterprise Software

Senior

Remote in Canada

Category
Customer Success & Support
IT Support
IT & Security
Required Skills
Microsoft Azure
AWS
Linux/Unix
Requirements
  • BS degree in Computer Science or similar degree, or equivalent work experience.
  • 5+ years' experience supporting enterprise customers or working hands-on with distributed systems.
  • Passionate about working on complex technical issues.
  • Expert-level troubleshooting, problem-solving skills, and critical thinking.
  • Excellent client-facing skills, excellent written and verbal communication skills.
  • Experience with Linux, AWS, Azure, and Networking.
Responsibilities
  • Develop a deep technical understanding of Cribl Stream and our other products.
  • Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues.
  • Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions.

Cribl operates in the data observability market, helping tech businesses monitor, analyze, and visualize their data for better operational and security insights. The company offers two main products: Cribl Stream and Cribl Edge. Cribl Stream enables businesses to efficiently route and transform logs and metrics, either on their own infrastructure or through cloud services, ensuring timely data delivery. Cribl Edge focuses on collecting and processing real-time observability data from edge devices, which can then be sent to Cribl Stream or other destinations. Cribl distinguishes itself by integrating seamlessly with platforms like Office 365 and Microsoft Azure, allowing clients to enhance their data management capabilities. The company's goal is to create effective data ecosystems that empower organizations to make sense of their data.

Company Stage

Series E

Total Funding

$576.3M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-2%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Cribl raised $319M in Series E funding, boosting its valuation to $3.5 billion.
  • The rise of multi-cloud strategies enhances Cribl's integration capabilities across cloud environments.
  • Increased demand for edge computing solutions positions Cribl Edge for significant growth.

What critics are saying

  • Emerging data observability startups could threaten Cribl's market share with competitive pricing.
  • Rapid AI advancements may outpace Cribl's offerings if not updated timely.
  • Economic downturns could impact Cribl's ability to maintain its high valuation.

What makes Cribl unique

  • Cribl offers unique data routing and transformation with Cribl Stream and Cribl Edge.
  • The company integrates seamlessly with major platforms like Office 365 and Microsoft Azure.
  • Cribl's focus on real-time data processing sets it apart in the data observability market.

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Benefits

Competitive Salary

Stock Options

Medical, dental, and vision insurance

Flexible spending account (FSA)

401(k) plan offered (US)

Parental Leave

Professional Development and Career Growth

Generous Vacation and Holiday Policy, including 2 Floating Holidays for holidays you observe

Employee Resource Groups that reflect our values driven company culture

INACTIVE