Full-Time

Customer Success Manager

Technology Partnerships

Confirmed live in the last 24 hours

Live Ramp

Live Ramp

1,001-5,000 employees

Identity platform for people-based marketing

Data & Analytics
Consumer Software

Compensation Overview

$79k - $109kAnnually

Mid

Seattle, WA, USA + 3 more

More locations: San Francisco, CA, USA | Remote in USA | New York, NY, USA

Category
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • 3-5 years Enterprise B2B SaaS Customer Success Management or Account Management experience, with specific emphasis on Data analytics, Cloud, Collaboration or Identity.
  • Understanding and working knowledge around integrations at DSPs, SSPs, Exchanges, or Publishers.
  • Must have experience in complex renewal negotiation & reseller training.
  • Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to change.
  • Customer-focused with a passion for delivering exceptional client experiences.
  • Must have experience growing mutually beneficial partnerships and balancing between fixed pricing costs and revenue shares.
  • Familiarity with LiveRamp and its role in the ecosystem, either from brand client or platform side.
  • Experience drafting QBRs, executive summaries, managing renewals & upsells/cross-sells.
Responsibilities
  • Build and maintain strong, long-lasting customer relationships, including C-level contacts.
  • Develop, implement, monitor, and optimize strategic success plans that are unique for each customer, including clear objectives and key performance indicators, to ensure client value is achieved.
  • Drive the adoption and utilization of LiveRamp solutions to maximize customer value.
  • Identify and proactively address any issues or challenges to ensure customer satisfaction.
  • Manage the customer renewal process and work to reduce churn and contraction.
  • Identify opportunities for upselling and cross-selling LiveRamp's products and services to enhance client outcomes.
  • Educate customers on best practices, industry trends, and the latest features and capabilities of LiveRamp's platform.
  • Act as a liaison between customers and LiveRamp's product development teams, providing feedback and insights to enhance product offerings.
  • Effectively lead training for our reseller clients to educate their sales and customer success teams through live sessions and custom training materials.
  • Provide ongoing strategic guidance to partners buying and selling within LiveRamp’s data marketplace to achieve mutual revenue growth.
  • Act as a client liaison when testing alpha and beta solutions, ensuring feedback is actioned on and objectives are being met.
  • Navigate complex renewals with strong negotiation skills and in depth understanding of client’s use case.
  • Serve as a subject matter expert in AdTech, staying up-to-date with industry trends, headwinds, best practices, and emerging technologies across identity, activation, measurement, analytics, attribution, cloud solutions, and more.
  • Develop strong relationships with key stakeholders within customer organizations, including product, marketing, advertising and data analytics and collaborate closely to understand their unique objectives and challenges.
  • Coordinate with LiveRamp's internal teams, such as sales, product, engineering, and support, to implement and execute client-specific solutions.
  • Serve as an internal advocate and escalation point for your client. Share client feedback, needs, and insights with internal teams to drive product enhancements and improvements.

LiveRamp offers an identity platform that connects people, data, and devices for effective marketing. This platform supports people-based marketing, allowing businesses to target their audiences more accurately while ensuring the responsible use of consumer data. LiveRamp operates on a subscription model, providing services like data onboarding and identity resolution to help clients unify and analyze their data. The company's goal is to empower businesses to enhance customer experiences through safe and efficient data use.

Company Stage

IPO

Total Funding

$15.6M

Headquarters

San Francisco, California

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased adoption of data clean rooms enhances privacy-centric data collaboration.
  • Partnership with DIRECTV boosts LiveRamp's presence in the addressable advertising market.
  • Investments from firms indicate confidence in LiveRamp's growth potential.

What critics are saying

  • Reliance on first-party data may challenge LiveRamp's competitive edge.
  • Rapid partnership expansion could strain resources and affect service quality.

What makes Live Ramp unique

  • LiveRamp offers a fully interoperable infrastructure for end-to-end addressability.
  • The company provides a neutral and open approach for selecting best-in-class partners.
  • LiveRamp's platform ensures safe and responsible consumer data usage.

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