User Experience Design Lead

Shape the future of JPMC Employee Experiences with solutions that solve key business problems & deliver best-in-class user experiences

As an Experience Design Lead in Employee Experience Design, you will play a pivotal role in shaping the Employee Experience across JPMC. You will lead strategically important initiatives and develop new solutions that anticipate employee needs, solve for business challenges and raises the collective maturity of our design practice. As a senior individual contributor, you’ll exemplify cross-functional team collaboration, guide and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall experience.

In this role, you’ll be responsible for the leading the design and delivery of digital and service experiences for JPMC’s employees across the globe for products, platforms, and technology supported by our HR function. You’ll be involved in every step of the process – defining product and features, presenting to executives and stakeholder, and delivering concepts, prototypes and detailed design. You’ll do this seamlessly by exemplifying great collaboration across disciplines (product, engineering, accessibility, and research) modeling a growth mindset, and being a team player to peers and partners. These net new digital experiences launched will enable JPMC to attract, hire and develop top talent, deepen career satisfaction, and equip employees with modern smart tools that make their day-to-day work more efficient.
 

Job responsibilities 

• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives.
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Lead cross-functional teams to create storyboards and/or service blueprints, support UX Research in identifying pain points and opportunities for improvement, and champion innovation in products and features of moderate complexity.
• Work directly with stakeholders, product partners, and design peers to integrate customer-centric decision-making, inform prioritization, and develop experience-led metrics to align business goals
• Leverage your understanding of market trends, and both qualitative and quantitative research methodologies to interpret insights effectively to influence your design work  
• Devise product design strategies that help us get from your long-term vision to what we might be able to deliver today whilst navigating complex tech stacks 
• Champion consistency and a masterful degree of UI/Visual Design craft across the team to ensure the quality of delivery pushes our collective standards higher  
• Present your work to senior leadership (Exec/C-Suite level) on a regular basis knowing how to tailor your narrative appropriately for different audiences while always keeping the user at the center of your story and rationale 
• Contribute, champion, and help create standards and patterns that will feature in our Employee Experience Design System using your wealth of experience and knowledge of modern design systems 
• Coach and mentor other Designers to help us collectively raise the maturity and standard of the Product Design craft whilst fostering a culture of diversity and inclusion
• Partner with our Research team to scope and synthesize qualitative research, data analysis, and usability testing to inform discovery work, future-state blueprinting, service visions, and new product development

Required qualifications, capabilities, and skills 

• 5+ years of experience or equivalent expertise in UX/UI/Product design or similar roles
• A proven track record of creating exceptional, world-class digital experiences (through low- to high-fidelity design work) that have helped drive success of your business forward and improve the overall maturity of the design practice around you 
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Cross-channel (mobile, web) design experience required with advanced understanding of guidelines, patterns and frameworks, so you can communicate with engineers to ensure designs are properly implemented
• Have a well-trained eye for great visual design execution. You care about getting things right - one pixel off is a big deal to you and the rest of the team. 
• Are well versed at working with neighboring design disciplines such as content design, service design, and user research to help achieve the best outcomes 
• You have led and/or contributed to the creation and maintenance of leading design systems 
• You are able to create design strategies that help our teams get from long term visions to improvements we can make to the employee experience today (think now, next, later) 
• Are fantastic at communicating your thinking and design decisions - you're able to get people along on the journey with you 
• You have mentored and contributed to up-skilling other designers around you 
• You are highly proficient in Figma and other Design tools. You use this experience to raise the bar of how the wider team uses these tools going forward  

Preferred qualifications, capabilities, and skills 

• Has a strong portfolio showcasing case-studies with tight narratives that demonstrate an ability to address business challenges through delivery and launch
• Experience working within complex omni-channel ecosystems that are supported by multiple platforms
• Excellent agile planning skills; high accuracy in estimating tasks across teams 
• Experience in a highly regulated environment is a plus