Delivery Management

JOB DESCRIPTION: Delivery Management

Essential Responsibilities

• Facilitate the execution of all internal teams to effectively deliver Zeta’s contracted services to assigned clients.
• Issue Resolution - Tracking, triage and resolution of campaign, platform and/or infosec issues. Initial research of client issue in Zeta Marketing Platform.  Coordination of Zeta SMEs, internal communications and ownership of resolution and follow-up actions.  Script or revise RCA for client facing document.
• Client questions, research or data requests - tracking, initial triage, and resolution of all client questions or issues; coordination of requests that require an SME; keep client and CS informed of progress and/or potential need to escalate.
• Change Requests - Owns coordination of teams for project work from scoping, resource management, scheduling and delivery for project work, ownership of individual project status, calls and communications.
• Status Calls – Coordinate updates related to service-based items for client status calls; present agenda items related to open issues/research/schedules of campaigns/project updates
• Resource Expense Management – Ensures resources are effectively and profitably deployed in service of client. Collaborate with Client Success to identify areas for improvement and develop and implement plans to improve margin rates and continually monitor. 
• Standards and procedures – ensure adherence to all Zeta standards and procedures with an eye towards ways to elevate the client experience and improve efficiencies or speed to delivery.  

Desired Characteristics

• Experience – 3-5 years working in a similar environment (service bureau, agency, digital marketing, or database experience)
• Strong verbal and written communication skills with client facing experience
• Cross functional team experience
• Project management, Process management experience

Characteristics –

• Ability to work under tight deadlines in a fast-paced environment
• Enthusiastic Team player
• Strong research and problem-solving skills
• Proficient in MS Word, PowerPoint, Excel
• Ability to work client time zone
• Strong written and verbal communication skills, supported by data and detail
• Flexible and adaptable to change (i.e., Can do attitude / self-starter / works well with others)

Company Summary

Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300945353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross- channel-campaign-management-reports-by-independent-research-firm-300938241.html