Full-Time
Customer Support Specialist
Sprocket Security
11-50 employees
Offensive security with continuous risk monitoring
No salary listed
Madison, WI, USA
Hybrid
Remote work is available within the United States; the Madison office is preferred.
 Customer Experience & Support (1) |
|---|
Get referred to Sprocket Security
See people who can refer or advise you
- At least 2 years of experience in customer support, onboarding or implementation coordination, or a comparable customer operations role at a technical software-as-a-service or security company.
- Experience owning a support queue and meeting response and resolution targets while remaining calm under high volume.
- Experience establishing support and engagement tools and an interest in building artificial-intelligence-driven support workflows.
- Strong organization and systems thinking, with proficiency in tools, automation, and process improvement.
- Comfort with core security and networking concepts, or the ability and willingness to build that fluency in an offensive-security environment.
- Excellent written communication and a customer-first, problem-solving mindset.
- Strong collaboration skills to keep customers and cross-team work moving forward.
- Own frontline customer support end to end, resolving issues quickly or routing them to the appropriate team.
- Maintain a healthy support queue through fast response, strong resolution, and clear escalation.
- Coordinate smooth customer onboarding so customers become operational quickly.
- Help maintain accurate engagement scope, coordinating with the Service Delivery team as needed.
- Establish and continuously improve support and engagement workflows, including artificial-intelligence-driven automation.
- Own a clean and reliable offboarding process from start to finish.
- Experience introducing automation or artificial-intelligence tools such as Claude to scale support and reduce manual work.
- Familiarity with scoping, estimation, or order management.
- Exposure to customer success or in-product engagement.
- Functional understanding of core information-security and cybersecurity concepts, including confidentiality, integrity, availability, privacy, basic risk management, and industry regulations and frameworks such as PCI DSS, HIPAA, HITRUST, OWASP, Critical Security Controls, and the NIST Cybersecurity Framework.
- Basic Network+ level knowledge of DNS, domain names, host names and subdomains, IP blocks using CIDR notation, RFC 1918 address spaces, and TCP ports and services.
Sprocket Security delivers continuous penetration testing for enterprises, combining ongoing offensive security assessments with real-time risk monitoring and remediation. It uses a hybrid model that blends human security experts with automated systems to run adversary simulations and attack surface management on an ongoing basis, all billed via a subscription. The product works by continuously testing an organization’s defenses, monitoring for new risks in real time, and providing guided remediation to reduce exposure, rather than performing one-off tests. This approach sets the company apart from competitors by offering year-round, persistent testing and monitoring instead of periodic checks, ensuring vulnerabilities are addressed proactively. The goal is to help enterprises maintain a strong, resilient cybersecurity posture by continuously identifying and mitigating threats before they can be exploited.
Company Size
11-50
Company Stage
Series A
Total Funding
$8M
Headquarters
Madison, Wisconsin
Founded
2017
Get referred to Sprocket Security
See people who can refer or advise you
Simplify's Take
What believers are saying
- June 2026 Apex and August 2026 Link show rapid product velocity.
- 2026 SourceForge and Fortress awards strengthen credibility with buyers and job seekers.
- Continuous penetration testing demand rose as teams seek always-on validation after each change.
What critics are saying
- Horizon3.ai, Pentera, and FireCompass pressure Sprocket's category in 2026.
- Only $8 million Series A since 2024 limits enterprise sales and product expansion.
- If Apex and Link fail to outperform cheaper automation, Sprocket becomes a services niche.
What makes Sprocket Security unique
- Since 2018, Sprocket built continuous attack-surface data powering Apex and Link.
- Apex and Link split unauthenticated and authenticated web testing across one platform.
- Human testers validate findings inside Sprocket's SOC 2 environment, reducing false alarms.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Unlimited Paid Time Off
401(k) Company Match
401(k) Retirement Plan
Health Insurance
Dental Insurance
Vision Insurance
Flexible Work Hours
Professional Development Budget
Conference Attendance Budget
Growth & Insights and Company News
6 month growth
↑ 4%1 year growth
↑ 0%2 year growth
↑ 4%Sprocket Security has launched Link, an AI penetration testing agent designed for authenticated web applications and APIs. Link represents the company's second context-aware AI agent, following Apex, which tests unauthenticated external attack surfaces. The agent can simultaneously hold multiple credentialed roles to identify unauthorised data access. According to founder and CEO Casey Cammilleri, Link works alongside Apex to provide complete coverage of web applications and APIs under expert supervision. Link is now available to Sprocket Security customers who have added web application testing to their scope and provided credentials. The Madison, Wisconsin-based company provides a technology-powered continuous penetration testing platform that monitors environments and triggers hybrid testing based on attack surfaces and emerging threats.
Sprocket Security has launched Apex, an AI penetration testing agent for continuous web application security testing. The agent autonomously discovers exploitable vulnerabilities at machine speed whilst operating under human supervision. Apex leverages Sprocket's attack surface management platform, built since 2018, which contains customer assets, tech stacks, testing history and previous findings. The agent tests against OWASP Top 10 categories and chains vulnerabilities into attack paths demonstrating real exploitable impact. Human testers validate all findings before publication. The system operates under a zero-data-retention policy within Sprocket's SOC 2 environment and uses a model-agnostic harness. Each test builds on previous runs and automatically flags regressions. Additional AI agents are planned for release throughout 2026.
Sprocket Security wins 2026 Fortress Cybersecurity award in Continuous Exposure Management. Jun 02, 2026, 14:52 ET MADISON, Wis., June 2, 2026 /PRNewswire/ - Sprocket Security today announced it has been named a winner in the 2026 Fortress Cybersecurity Awards, for Continuous Exposure Management. Presented by the Business Intelligence Group, the award recognizes the organizations, products, and people applying cybersecurity in ways that deliver real, measurable protection. "The threats are real, and so is the defense. 2026 is about getting ahead of the attacker - execution, accountability, and measurable resilience," said Russ Fordyce, Chief Recognition Officer, Business Intelligence Group. "Sprocket Security stood out because its work in continuous exposure management reflects where the market is headed: practical cybersecurity that solves real problems, earns trust, and protects the people and assets that depend on it. This recognition highlights a team that is not just keeping pace with the threat landscape but helping define what meaningful defense looks like." "We are honored to be recognized in the 2026 Fortress Cybersecurity Awards for our work in continuous exposure management," said Casey Cammilleri, CEO of Sprocket Security. "This award reflects the talent of our team, the trust of our customers, and our commitment to building security solutions that create real outcomes, not just headlines." The Fortress Cybersecurity Awards celebrate the people and organizations leading the next phase of digital defense, where progress is judged not by novelty, but by impact. Winners are selected based on how effectively they are using cybersecurity to reduce risk, protect data and assets, prevent harm, and strengthen the resilience of the organizations and communities they serve. About Sprocket Security Sprocket Security provides an expert-driven offensive security platform that proactively identifies, verifies, and simulates threats, ensuring its clients' digital environments remain secure. Unlike legacy penetration testing, Sprocket's continuous approach delivers real-time insights and adaptive security measures, giving businesses the confidence to move quickly while reliably preventing potential threats. About the Fortress Cybersecurity Awards The Fortress Cybersecurity Awards recognize the world's leading companies, products, and people working to keep data and digital assets safe. As cyber threats grow more sophisticated and more frequent, the program identifies and honors the organizations and individuals building the defenses that protect businesses, governments, and the people who depend on them. Judged by a panel of experienced security and business professionals who provide transparent feedback and detailed scoring, the awards celebrate measurable progress in digital defense. SOURCE Sprocket Security
Sprocket Security appoints Eric Sheridan as Chief Technology Officer. Veteran cybersecurity leader brings decades of experience and patented innovation to advance the next generation of proactive security solutions. Sprocket Security today announced the appointment of Eric Sheridan as Chief Technology Officer (CTO). In this role, Sheridan will lead the company's technology vision and execution, accelerating innovation and advancing Sprocket Security's mission to deliver proactive cybersecurity solutions that help organizations stay ahead of evolving threats. Sheridan brings decades of experience in cybersecurity and software engineering, with a career dedicated to building forward-looking security platforms designed to anticipate and prevent attacks before they occur. He holds numerous patents, reflecting a long-standing record of technical innovation and a proven ability to translate advanced research into practical, high-impact security solutions. "Eric's leadership and technical depth are exactly what we need as we continue to scale and innovate," said Casey Cammilleri, CEO at Sprocket Security. "His experience building proactive security technologies and his ability to consistently deliver industry-defining solutions will be instrumental as we push beyond today's standards and outpace the cybersecurity industry." As CTO, Sheridan will oversee Sprocket Security's engineering and product strategy, guiding the development of next-generation proactive cybersecurity capabilities. His focus will include advancing the company's core platform, fostering innovation across teams, and ensuring Sprocket Security remains at the forefront of emerging security challenges. "I'm excited to join Sprocket Security at such a pivotal time," said Sheridan. "The opportunity to build the next wave of proactive cybersecurity solutions that fundamentally change how organizations defend themselves - is incredibly compelling. I look forward to helping the team continue to innovate and lead the industry forward." With Sheridan's appointment as CTO, Sprocket Security signals its continued focus on developing security technology aimed at addressing evolving cybersecurity threats. About Sprocket Security Sprocket Security provides an expert-driven offensive security platform that proactively identifies, verifies, and simulates threats, ensuring its clients' digital environments remain secure. Unlike legacy penetration testing, Sprocket's continuous approach delivers real-time insights and adaptive security measures, giving businesses the confidence to move quickly while reliably preventing potential threats.
Sprocket Security launches 'Ahead of the Breach' podcast.