Full-Time

Senior Manager

Customer Success

Posted on 2/1/2025

ZestyAI

ZestyAI

51-200 employees

AI-driven risk analytics for insurance

Fintech
AI & Machine Learning

Senior

Remote in Canada

Open to candidates in the USA and Canada.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Product Management
Data Analysis

You match the following ZestyAI's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 5+ years of relevant client support expertise in the property insurance industry
  • Exposure and understanding of data analytics products, underwriting, rate filing, product management, catastrophe risk management, and state management functions.
  • Experience in a B2B environment, and familiarity with the typical challenges faced by premier clients when leading change and implementing new initiatives
  • Excellent relationship and communication skills in order to operate effectively and successfully across multiple departments and at all levels both internally and externally
  • Prior project management experience or certifications
  • Exceptional attention to detail and strong problem-solving skills
  • Exemplary organizational and prioritization skills to manage complex projects
  • Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization
  • Must be legally eligible to work in the U.S. or Canada
Responsibilities
  • Leverage your background in US property insurance and related products, to understand the customer’s business objectives and apply the Customer Success methodology to lead them through all phases of implementation and the customer journey, with a focus on adoption and positive customer outcomes
  • Drive usage and customer value through product education, new feature introduction, account reviews, and escalated support
  • Develop customer success playbooks tailored to business needs, identifying opportunities for expansion and customer growth
  • Support customers throughout their entire journey by being deeply engaged and having an intimate knowledge of them and their objectives
  • Recognize customer emotions and manage relationships with empathy, self-awareness, and tact to ensure customer success
  • Develop strong and lasting trusted-advisor relationships with assigned clients at all levels within the organization
  • Lead and facilitate virtual (or face-to-face) meetings according to the Customer Success methodology to drive results, product adoption and retention while communicating with internal and external partners in an effective, tactical, and compassionate manner
  • Communicate and collaborate with all cross-functional teams including customer support to drive value and an industry-leading customer experience
  • Act as a mentor to junior team members, fostering a knowledge-sharing environment and strengthening internal collaboration
  • Manage large projects with a high level of complexity to ensure timely completion of deliverables
  • Manage, prioritize, and respond to complex customer issues, inquiries, and escalations

Zesty.ai provides risk analytics specifically for the Property and Casualty (P&C) insurance industry using artificial intelligence. Their main product is a Risk Analytics Platform that helps insurance companies assess and manage risks related to natural disasters, property conditions, and changes over time. The platform utilizes high-resolution digital imagery and data from 25 different sources to deliver detailed insights into properties and climate risks. Clients, including commercial and personal lines carriers, managing general agents, reinsurers, and insurance-linked securities investors, subscribe to Zesty.ai’s services to enhance their underwriting and rating decisions. What sets Zesty.ai apart from competitors is its ability to deliver actionable insights quickly, allowing clients to see results in weeks rather than years. The company's goal is to empower insurance companies to improve their risk assessment processes and make more informed decisions.

Company Stage

Series B

Total Funding

$44.7M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

0%

2 year growth

6%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for AI-driven climate risk analytics boosts ZestyAI's market potential.
  • Partnerships with major insurers like Amica enhance ZestyAI's credibility and reach.
  • ZestyAI's rapid implementation ensures clients see results in weeks, not years.

What critics are saying

  • Increased competition from other AI platforms may erode ZestyAI's market share.
  • Privacy concerns over aerial imagery could impact data comprehensiveness.
  • Dependency on large partners like Amica poses revenue risks if strategies change.

What makes ZestyAI unique

  • ZestyAI combines AI with historical data for precise climate risk analytics.
  • The platform offers nearly 100% aerial imagery coverage across the contiguous U.S.
  • ZestyAI's solutions integrate seamlessly with existing insurance platforms like Duck Creek.

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Benefits

Remote Work Options

INACTIVE