Vice President Operations

Overview

The Vice President of Operations is responsible for strengthening center performance by developing strong leadership, reinforcing operational discipline, and ensuring alignment with association priorities.

The Vice President of Operations leads through others and is accountable for leadership effectiveness, center results, and long-term sustainability across the association. This role provides guidance and support to center leaders and teams, helps build a pipeline of future leaders, and partners with association teams to ensure centers meet goals related to operations, fundraising, and financial performance.

Benefits Include:

• Comprehensive benefits package
• YMCA Retirement Plan
• Free citywide YMCA membership for you and your household
• Leadership development and professional growth opportunities

Hiring Range $105,000 - $115,000 

OUR CULTURE:  The YMCA of Greater Kansas City’s mission and core values are brought to life by our culture. It’s who we are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. 

Responsibilities

Leadership Development & Accountability

• Provide leadership, coaching, and accountability to center leaders to ensure strong performance and effective decision-making.
• Set clear expectations for leadership behaviors, ownership, and accountability across centers.
• Develop leadership capacity and bench strength through coaching, mentoring, and intentional succession planning.

Center Operations & Performance

• Ensure consistent operational discipline and performance across all YMCA centers.
• Hold center leaders accountable for results related to operations, staffing effectiveness, financial performance, fundraising, and community impact.
• Monitor performance trends across centers and address gaps through leadership guidance and accountability.
• Support leaders in prioritization and problem-solving without assuming responsibility for day-to-day center operations.

Board & Volunteer Leadership

• Partner with center leaders to recruit, develop, and support Community Mission Board members and committees aligned with center and association priorities.
• Assist center leaders with identifying, cultivating, and onboarding prospective Community Mission Board members, with attention to diversity, skills, and community representation.
• Lead the development and use of consistent orientation materials to ensure Community Mission Board members clearly understand their role, purpose, and expectations.
• Support center leaders in engaging Community Mission Board members in advocacy, relationship-building, and fundraising efforts in support of center and association goals.

Fundraising & Financial Performance

• Ensure centers meet fundraising and financial goals.
• Support center leaders in planning and executing fundraising strategies in partnership with association development staff.
• Review financial performance, identify trends or risks, and guide corrective action as needed.
• Reinforce fiscal responsibility and sound stewardship across all centers.

Cross-Functional Collaboration 

• Drive cross-functional collaboration with the Vice President of Membership & Programs, association leadership, and key departments—including Marketing & Communications, IT, Finance, People Services and Financial Development—to align center operations with organizational priorities and ensure consistent, effective use of association resources and expertise.

• Partner closely with the Vice President of Membership & Programs to ensure center implementation of membership and program strategies that support growth, retention, and community impact.

• Reinforce shared expectations for program quality, experience, and growth across all centers.

• Support adaptation of strategies to meet local community needs while maintaining consistency in standards.

• Contribute to planning, performance discussions, and continuous improvement efforts across the association.

Risk, Safety & Compliance

• Directly supervise the Senior Director of Safety & Risk Management to support training, prevention, and compliance efforts.
• Reinforce leadership accountability for safety, risk management, and compliance across centers.
• Address operational risks through leadership guidance and accountability.

Qualifications

• Bachelor’s degree from an accredited college or university or the equivalent combination of education and experience.
• Works effectively with people of different backgrounds, abilities, opinions and perceptions.
• Able to make independent and sound decisions in a fast-paced environment.
• Able to exercise high levels of discretion and confidentiality. 
• Detail oriented with good organizational skills, and be multi-task proficient.
• Strong computer skills with the ability to adapt to new software.
• Must have reliable transportation.  Travel around the Greater Kansas City area is required.

AFTER HIRE REQUIREMENTS:

• Child Abuse Prevention training within 30 days of hire and annually.
• YMCA of Greater Kansas City new associate training course within 30 days.
• Point of Sale systems training within 30 days.
• Performance Excellence Planning completed within 90 days.
• Working towards obtaining YUSA Leadership Certification.
• Must maintain a current motor vehicle license and acceptable driving record that meets YMCA standards.
• Adult & Pediatric First Aid/CPR/AED within 30 days of hire.