Sales Engineer

Company Overview

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.

Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.

Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.

Role Overview

The Sales Engineer (SE) is a key player on Promise’s sales team, acting as the product subject matter expert responsible for all technical aspects of the sales process.

The Sales Engineer will technically qualify sales opportunities, perform assessments of customer requirements, anticipate and preemptively answer prospect’s questions and objections, respond to technical RFPs, and communicate important prospect requirements to the product team. For qualified opportunities, SEs will be responsible for presenting overviews of Promise’s solutions, demoing Promise’s products in ways that are appropriate for both business and technical audiences, and creating implementation proposals and statements of work.

Additional responsibilities include doing effective discovery, crafting innovative content, and developing technical documentation. The ideal candidate will possess a strong combination of selling and technical acumen, with an ability to surface customer business and technical requirements and figure out how they map to Promise products.

What You’ll Do

• Collaborate closely with your Account Executives to understand clients’ needs and technical requirements, providing the critical link between sales and technical domains.

• Respond to technical questions in sales meetings with clarity and insight, highlighting our products’ strengths.

• Develop concise, compelling content and documentation that address customer technical requirements and questions. Collaborate with the sales team to tailor presentations and demos, focusing on customer needs to speed up the sales process.

• Keep our technical content fresh and relevant, adapting to feedback and industry trends.

• Contribute technical knowledge throughout the sale process including contract discussions to aid deal closure and customer satisfaction.

• Detail the solutions we can offer to particular prospects in formal written documents (e.g. Statements of Work, responses to Requests for Proposals)

• Bring an optimistic and positive attitude, fostering a dynamic and enthusiastic environment to effectively collaborate with other members of the sales team

What Will Enable You

• A Bachelor’s degree in a technical field such as Computer Science, Engineering, Information Technology, or related field, or work experience that gives you equivalent technical acumen

• At least 5 years of experience in a solutions engineering role or similar in a dynamic environment such as software startups and/or fast-paced enterprise software companies.

• Experience working with government agencies, utility companies, and/or other large institutions (e.g. hospital systems, school districts, etc.)

• Experience using technology to assist low-income households

• Experience integrating with legacy/enterprise software systems

• A strong understanding of technical concepts and the ability to translate these into tangible benefits that will excite prospective customers

• Excellent verbal and written communication skills. You are capable of engaging and influencing various audiences, including executive, business, and technical audiences

• An ability to ask good questions and really listen to the answers; to discover what is driving fear, uncertainty, and confusion so that you can resolve it

• A collaborative approach, working closely with sales teams and adapting to evolving market demands.

• Willingness to travel as needed to meet with clients and support sales activities (~25-50% of the time). 

Benefits and Work Environment

At Promise, we invest in our team’s well-being, growth, and sense of ownership.

• Equity for All: All full-time employees receive stock options to share in our company’s success.

• 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.

• Flexible Hybrid Work: We collaborate in office at least three days a week to stay connected and aligned as a team.

Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.