Head of Clinical Operations

AT A GLANCE

You will drive strategic oversight and operational excellence across multi-state clinical programs. In this role, you'll lead cross-functional teams, optimize systems and workflows, and scale high-quality virtual care. Ideal candidates bring expertise in digital health platforms, EHR systems, regulatory compliance, and a passion for transforming care delivery through innovation and data-driven performance.

What You’ll Do

• Provide strategic oversight of all telehealth and clinical operations to align with company growth, efficiency, and service delivery goals.
• Lead and manage multi-disciplinary clinical and support teams, ensuring accountability for execution, workflows, compliance, and service excellence.
• Grow and scale the clinical services to other clients and regions.
• Develop and implement standards, protocols, processes, decision support systems, and benchmarks to drive continuous improvement in clinical operations.
• Ensure compliance with all contractual, accreditation, and regulatory requirements.
• Coordinate clinical activities and communications with clients and payors.
• Oversee clinical services vendor management and contracting.
• Serve as the clinical operations expert for cross-functional teams, including finance, engineering, product, compliance, and HR.
• Collaborate with executive and technical teams to launch new programs, enhance digital platforms, and expand service lines.
• Own operational KPIs—analyze data, set benchmarks, and drive sustained performance.
• Lead strategic initiatives related to service expansion and business model innovation.
• Act as a change agent—removing barriers, driving transformation, and accelerating execution.

What We’re Looking For

• Proven success leading clinical operations in a healthcare or telemedicine environment.
• Deep knowledge of EHRs, automation, systems design, and digital health tools to enhance clinical and operational performance.
• Experience leading cross-functional and clinical teams across multiple states or regions.
• Strong understanding of healthcare compliance, accreditation standards, and regulatory requirements.
• Ability to collaborate cross-functionally and influence decision-making at the executive level.
• Experience with KPI development and performance management.
• Experience in vendor selection and contract management within clinical operations.
• Preferred Clinical Background: 3+ years of direct clinical care experience (RN, RD, pharmacist, APP, or similar).
• Preferred Domain Experience: Background in weight management, cardiometabolic health, or chronic disease management.

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

• Starting Salary: $150,000 - $180,000* 
  *Note actual salary is based on geographic location, qualifications and experience
• LTIP and Bonus Potential
• Access to a Free Udemy for Business subscription—thousands of hours of learning content on hundreds of different subjects at your fingertips
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Pharmacy Benefits
• Income Protection Plans
• Pet Services Plans
• Mental Health Support
• Wellness Coaching
• HSA- Health Savings Account
• Commuter Benefits
• Gym & Fitness Center Discount Program

Who We Are: 

Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world. 

RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, Optum Store and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife. 

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program. 

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.  

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected].

We do not provide visa sponsorship for this role at this time.

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