Learning and Development Partner

Introducing goal tracking: every visit moves a goal forward. by Robert Moore, Vice President, Product Management, HHAeXchange Mon Aug 17 2026 GOAL! A ball sailing into the corner of the net. A spike of adrenaline. A crowd on its feet. Everyone loves a goal. HHAeXchange all want to win - but that feeling means something different for everyone, because HHAeXchange is all chasing different goals. That's the heart of person-centered care. Every individual has their own needs, their own version of progress, and their own goal to reach. For someone receiving home and community-based services (HCBS), a goal might be learning to prepare a meal on their own. It might be getting dressed without help, or building the confidence to leave the house. Whatever the goal, tracking that progress is what turns a care plan from a piece of paper into real life experiences. Today HHAeXchange is introducing Goal Tracking, a new function within HHAeXchange that connects care plans, goals, and visit documentation all while eliminating paperwork. Care plans shouldn't live in a filing cabinet. Most care plans start out strong. Someone sits down, writes out the goals, and defines what progress looks like. Then real life sets in. Paper files. Spreadsheets. Progress notes on post-its attached to the back of a binder. As caseloads grow, it gets harder to see who's on track and who needs help because there is no single clear place to track progress. Goal Tracking gives care plans a home. As caregivers document outcomes during a visit in the HHAeXchange+ mobile app, those notes roll straight into the goal they support. Agency staff review and approve progress as it comes in. All the documentation stays updated because care is being delivered, not because someone remembered to update a spreadsheet that week. Care coordinators get a real view of where each individual stands and can spend their time on guidance and support instead of chasing down status updates. Build person-centered care plans. Care plans in HHAeXchange are built around the individual, not a template that gets forced to fit. Agencies can: * Create care plans with milestones, short term goals, and long term goals * Define milestones with clear, measurable outcomes * Set up criteria for goals and milestones by state and payer requirements * Reuse a plan structure across individuals with similar needs, instead of starting from scratch every time While purpose-built for Intellectual and Developmental Disabilities (I/DD), the configurable Goal Tracking templates can support other goal-based programs as well. See progress with every visit. A goal is only as good as the ability to see how someone is progressing towards it. Goal Tracking pulls that visibility into the visit itself: * Capture progress during both scheduled and unscheduled visits * Add goal notes directly from visit documentation, no separate entry required * Track status changes, milestone completion, and overall goal progress * View trends and history over time, not just a single snapshot * Give the whole care team a shared view of how someone is doing Spend time on the goals That need extra help. The point of tracking progress isn't the tracking itself. It's knowing when an individual is making strides towards their goals, and knowing when to step in. Goal Tracking is built to give you the visibility you need: * See which goals may need attention before they fall further behind * Know when to notify coordinators when intervention is needed * Monitor goal progress and completion across an entire caseload at once * Spot trends and identify at-risk individuals earlier * Keep clean, audit-ready records that support reimbursement and compliance The goal is the point. Not every goal comes with a cheering crowd. Some are quiet - a meal cooked alone, a morning routine managed without help, a small piece of independence handed to someone who deserves to live life on their own terms. Those wins deserve the same attention as the loud ones. Goal Tracking makes sure they get it, one visit at a time. Ready to see Goal Tracking in action? Request a demo today!

HHAeXchange unveils end-to-end Revenue Cycle Management services to streamline and optimize homecare billing. RCM Services combines expert oversight with operational insights to boost collections, reduce denials, and accelerate cash flow New York, April 15, 2026 - HHAeXchange, a leader in homecare management solutions for providers, caregivers, managed care organizations (MCOs), and state Medicaid programs, today announced the launch of Revenue Cycle Management (RCM) Services, a managed solution backed by expert oversight to help agencies increase collections, reduce denials, and maximize profitability. With today's agencies facing rising costs, ongoing payer complexities, and persistent staffing challenges, RCM Services delivers faster, cleaner reimbursement and greater financial predictability for HHAeXchange customers. Administrative workload and cost remain significant operational challenges for homecare agencies, with 41% of providers citing them as top concerns in HHAeXchange's 2025 Provider Voices Survey. RCM Services addresses this challenge by assuming responsibility for the entire revenue cycle from end to end, enabling agencies to focus more on caregiver support, operational stability, and most importantly, high-quality care. "Homecare providers are navigating diverse payers, rising costs, growing administrative demands, and an increasingly complex financial and regulatory environment," said Paul Joiner, CEO of HHAeXchange. "RCM Services relieves agencies of the operational burden of billing and collections while improving cash flow and business performance. By offloading revenue cycle management to experts who deeply understand homecare and the HHAeXchange platform, agencies gain clarity, efficiency, and more time to focus on care." RCM Services manages the full revenue cycle on behalf of agencies, from submitting claims and posting payments to resolving discrepancies, supporting rejections resolution, appealing denials, and minimizing aged receivables. Working directly within the HHAeXchange platform, the RCM Services team ensures accurate billing, timely follow-up, and continuous optimization. With these services, agencies can achieve a 97 percent collection rate or higher and a shorter payment timeline. "With RCM Services, our cash flow improved significantly in 60 days," said Jenny Chan, President of ABC Health Services Registry, Inc. "They resolved aged receivables and current billing issues, and we are getting paid much more quickly and at a higher percentage of what we bill than we did in the past. The RCM team actively engages with me and my staff and helps us through any new issues that arise." Beyond billing and collections, the service equips agencies with operational intelligence to help identify and address denial trends, authorization issues, and payer challenges. By addressing these issues at the source, agencies can submit clean claims, reduce rejections, and maintain payer compliance - a top concern cited by 70% of providers in HHAeXchange's 2025 Provider Voices Survey. Through a combination of deep expertise and granular visibility, RCM Services transforms revenue cycle management from a complex cost to a transparent profit center, driving increased collections, fewer denials, and accelerated cash flow. About hhaexchange. Founded in 2008, HHAeXchange is the leading technology platform for homecare and self-direction program management. Developed specifically for Medicaid home and community-based services (HCBS), HHAeXchange connects state agencies, managed care organizations, providers, and caregivers through its intuitive web-based platform, enabling unparalleled communication, transparency, efficiency, and compliance. In 2024, HHAeXchange expanded through the strategic acquisitions of Sandata, Cashé Software, and Generations Homecare System, strengthening its commitment to advancing the industry. For more information, visit hhaexchange.com or follow the company on X, LinkedIn, and Facebook.