Position Summary:

The Senior Business Operations Associate understands business problems and opportunities in the context of internal operations, finance, sales, marketing and external clients’ needs, and recommends digital tools and solutions that enable the organization to achieve its goals and objectives.

Location:

Chicago - Illinois - Wacker

What will your job entail?

Responsibilities:

· Build relationships with key business stakeholders, staying current on their needs, challenges, and strategies. Identify opportunities to streamline, optimize, and align processes, services, and features with best practices, customer needs, and strategic objectives, as well as develop execution strategies, ensuring long-term business goals are met.

· Produce and maintain detailed documentation related to projects, solutions, and processes. Project documentation may include use cases, business requirements, project scope, cost-benefit analysis, project proposals, project plans, checklists, etc.

· Develop and execute a project communication plan for updates, facilitating meetings, working sessions, and presentations. Communications should be tailored for diverse audiences.

· Gather, synthesize, and analyze complex data to recognize trends and extract insights across the business to support your own informed decisions or to assist other team members and leadership in making sound decisions.

· Coordinate user acceptance testing, developing UAT plans and testing strategies, when necessary, to ensure solutions meet current business needs, with a focus on future scalability.

· Demonstrate up-to-date expertise in relevant software, solutions, and business processes to define requirements, provide recommendations, develop action plans, and provide advice and guidance. Adapt to competing demands, organizational changes, and new responsibilities.

· Participate in agile team sprint planning, daily standups, and retrospectives as needed while often participating in multiple projects of varying sizes with competing priorities as required.

· Provide leadership to team members and peers by collaborating, articulating ideas and viewpoints, identifying and initiating projects, managing resources, and holding self and team accountable for results.

· Lead or participate in multiple, complex projects, meeting with the project team regularly to monitor project milestones and results, identify blockers or risks that may impact project progress, coordinate actions and resolve conflict with the project manager, and escalate when necessary to the appropriate stakeholder and management channels.

· Identify ways to increase adoption and user satisfaction, ultimately improving the customer experience.

Work Experience:

· 6+ years experience in business process, system administration, operations, and analysis. Brokerage or insurance industry experience preferred.

· Demonstrated proficiency in project management, process visualization, agency management, and accounting software.

· Ability to manage multiple priorities and projects in a dynamic environment and cultivate productive cross-functional relationships.

· Strong written and verbal communication skills with the ability to adapt to the audience.

· Excellent judgment and demonstrated analysis, problem-solving, testing, and issue resolution skills.

· A team focus and willingness to collaborate and embrace different views, opinions, beliefs, backgrounds, and ideas.

Education:

• Bachelor’s Degree

Licenses and Certifications:

• Lean/Six Sigma, BPM, or other relevant certifications.

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target salary range for this position is $74,000.00 - $97,125.00 annually.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at [email protected]

The above is intended to describe this job’s general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.