JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Role summary

Our People Experience Partner (PXP) teams will strengthen employee purpose, ignite energy & elevate organization-wide performance by activating, facilitating & enhancing moments that matter.   PXP teams will activate HR products & services that enrich the lives of JLL employees whilst working with Business & HR leaders to facilitate the employee experience by coaching managers on the moments that matter throughout the employee lifecycle. PXPs will use their Business acumen, HR expertise & local knowledge to enable Business & HR priorities.  PXPs will deep dive, surface insights, & influence HR Service Delivery & HR/Talent COEs to improve & when required rebuild policies, processes, & tools that will enhance moments that matter unleashing talent to do their best work. The People Experience Partner may lead a PXP team across a specific geography or population.

What this job involves

Functional Knowledge:

• Lead and manage the PXP team within a specific geography or population.

• Collaborate with JLL/T, Markets, Work Dynamics & Corporate Functions Regional PXPs to deliver a consistent & positive One JLL experience for all team members.

• Activate and facilitate JLL’s global, regional or local policies, processes, and tools that support moments that matter across a team member’s experience to include Hiring; Onboarding; Performance Review; Performance Management; Promotion; Etc.

• Lead and coordinate the talent Management cyclical activities including Goal Setting, Talent Review, Succession Planning, Year-End & Compensation Planning

• Partner with People Partners to understand and advocate HR requirements to contribute to the development and evolution of the people experience culture.

• Use Business acumen, HR expertise & local knowledge to proactively anticipate opportunities or issues & develop innovative solutions to address the opportunities at the root cause with intention to arrive at sustainable solutions

• Drive a culture of inclusion which celebrates our employee diversity and promotes a sense of belonging & value where every voice is heard.

• Partner with HR Product colleagues to create and deliver best in class HR resources, processes and overall experiences.

• Lead ad hoc projects impacting business results and experience moments.

• Collaborate with Employee Relations team to manage complex employee relations situations.

• Consult, advise and coach business stakeholders.

• Support transition, expansion and stabilization of new business with particular focus on the employee experience.

• Identify and recommend efficiencies in the employee life cycle – using touchpoints and hand offs to other People Solutions and Experience stakeholders.

Business Expertise:

• Experience of delivering HR and Operational activity within a complex organization with the ability to balance JLL and client needs.

• Highly skilled in utilising data & technology to drive business performance and organization efficiency

Desired skills and experience for this job

Leadership:

• Drive the growth of Capital Markets by leading a team to deliver exceptional employee experience.

• Develop and sustain strong & influential relationships within the business & HR to understand and cascade HR & Business priorities across the PXP team in an engaging and energized way.

• Strong team management skills with the ability to effectively manage priorities, leverage best practice & innovation

• Global mindset with a hunger for understanding and promoting the organization’s strategy

• Reputation for integrity, dedicated work ethic, ownership & accountability

• Passion for inspiring & developing high performing teams through the creation of an exceptional culture.

• An appetite for exceeding expectations and creating wow within the business & HR organisation.

Problem Solving:

• Excellent organizational skills with a starter finisher mentality with acute attention to detail

• Ability to use data to tell a convincing narrative and inform and/or make impactful decisions.

• Adept at managing multiple priorities/projects simultaneously

Interpersonal Skills:

• Builds robust relationships and demonstrates a high degree of emotional intelligence

• Exceptional communicator and influencer

• Ability to adjust styles of communication to varying situations to effectively communicate with a diverse array of senior stakeholders

• Ability to cultivate robust & meaningful relationships to serve as a trusted HR expert

• A passion to work with people across a variety of backgrounds with the desire to support team development.

Qualifications / Experience / Education:

• Bachelor’s degree or equivalent experience

• Experience in leading & managing in a matrix organisation through cultural change

• Experience in linking HR strategies to Business outcomes

Leadership Capabilities:

• Drive Change, Think Big, Inspire, Help Others, Get it Done, Business First

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Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [email protected] or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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