Clinical Case Manager

Description

Job Description

Job Title: Clinical Case Manager  

Status: Non-Exempt, Part time 

Job Summary:  

This is a non-exempt position at Nation’s Finest reporting to the Lead Clinical Case Manager. The Clinical Case Manager is primarily responsible for the day-to-day activities, safety of the clients, all interventions, and case management services within our Veteran Suicide Prevention Program.

Job Duties: 

1. Responds promptly to referrals from community partners, self-referrals, and other stakeholder referrals as necessary. 
2. Maintains current knowledge of suicide intervention and prevention best practices through ongoing clinical education.
3. Conducts clinical assessments and completes client intakes.
4. In collaboration with the program team, creates community education materials, handouts, and curriculum for presentation to community partners and interested community members.
5. Provides emergency clinical intervention as necessary for Veterans experiencing crisis. Documents clear, concise, timely notes in client case files.
6. Maintains strong relationships with Department of Veterans Affairs staff members to ensure the successful integration of Nation’s Finest and VA suicide prevention programs.
7. Promptly and accurately reports any issues or concerns regarding clients to direct supervisor or designee. Maintains strictest confidentiality with regard to protecting client's privacy and record keeping.  
8. Reviews the progress notes from the other providers to accurately determine the strengths and limitations of each veteran being referred for services.
9. Educates Veterans, and their families of the options available to them and collaborates with the Veteran and their family on the preferred option(s).
10. Provides case management services to program clients as required by the grant funder. Makes timely warm referrals to community partners best positioned to help each individual Veteran.
11. Assesses, plans, implements, coordinates, monitors and evaluates the options and services required to meet the needs of veterans at high risk for suicide or other self-harm.
12. Conducts weekly in-person outreach within the assigned region / community.
13. Perform other duties and tasks as assigned.

Required Job Skills:  

• Ability to work independently, with minimal supervision while maintaining an effective working relationship with other staff members.   
• High comfort level with public speaking and community education initiatives.
• Ability to work within defined parameters of a grant-funded program, understanding that funder requirements are a priority.
• Ability to maintain calm demeanor in stressful situations.
• Ability to work collaboratively with a team.
• Ability and willingness to work in an in-person office setting with a minimum of three days per week of in office work with the remaining day being community outreach
• Comfort in learning new software systems, including cloud-based file sharing systems, electronic health records, and other similar systems.
• Be detail oriented, able to set priorities, meet deadlines, and work in high-stress environments.
• Able to set and maintain professional boundaries at all times with clients adhering to agency policy and procedures. 
• Excellent inter-personal communication skills with the ability to interact with participants of varying ethnic, social or economic backgrounds. 
• Experience working with a homeless / Veteran population highly desired along with a knowledge of veteran related issues, programs and common barriers.  
• Current working knowledge of available community resources.  

Qualifications:

• Master’s degree in behavioral health field is required. Licensure to practice psychotherapy in the state of California (LCSW, MFT, LCP) Preferred.
• OR, 
• May hold an active certification as a certified drug and alcohol counselor. Any team member meeting this basic certification level must have attended a California DHCS accredited program and maintain active status throughout their employment with Nation’s Finest.
• At least two years experience in a social services setting. Supervised internship hours may be used to satisfy this requirement.
• Experience in the provision of clinical intervention for individuals in crisis. 
• Knowledge of best practices in suicide prevention and intervention is highly desirable with 2+ years of direct experience providing suicide prevention services.
• Working knowledge of the following systems: MS Outlook, MS Excel, MS Word, MS SharePoint (or other cloud-based file sharing system,) MS Teams (or other video conferencing system,) Electronic Health Record (or EMR.)
• Reliable transportation, clean DMV, and vehicle insurance is required. Background checks are conducted on any candidate who receives a job offer. Convictions are not necessarily disqualifying.
• Veteran status desirable but not required. 

Offering: 

Full-time positions eligible for comprehensive benefits package. Both full and part-time employees are eligible for generous paid time off and retirement contributions. 

Nation’s Finest offers a four-day workweek for full-time day staff. A casual, friendly environment and ample training opportunities are available. 

$37.33 to $39.59 per hour —DOE and regional placement. Eligible for annual COLA based upon funding availability.