Transit Operations Programs Training Manager

Date Opened: Friday, April 04, 2025 12:00 AM

Close Date: Thursday, April 24, 2025 12:00 AMDepartment: Charlotte Area Transit System DepartmentTrainingSalary: $93,973.93 - $117,467.41 Commensurate with Experience

SUMMARY

The Transit Operations Programs Training Manager creates, designs, and implements development programs tailored to operational needs. The incumbent identifies operational skills gaps and challenges by developing targeted programs that address these areas by collaborating closely with department managers and key stakeholders, ensuring workforce initiatives align with operational goals and performance standards. In addition, the successful candidate should have excellent interpersonal and communication skills and the ability to manage multiple training programs simultaneously.

Major Duties and Responsibilities:

• Design, develop, and deliver training programs for transit employees, including both online and in-person training.

• Ensure that training programs cover essential topics such as safety protocols, regulatory compliance, customer service, and operational efficiency.

• Tailor programs to meet the specific needs of various roles within the transit organization, from drivers to administrative staff.

• Develop curriculum, eLearning modules, training guides, and other educational resources.

• Oversee the scheduling, coordination, and execution of training sessions to ensure that programs are delivered effectively and on time.

• Monitor the performance of training initiatives and adjust content and delivery methods based on feedback and outcomes.

• Maintain accurate records of employee training history, certifications, and compliance with mandatory training requirements.

• Prepare reports on training activities, employee progress, and program effectiveness for senior leadership and regulatory bodies.

• Consult with subject matter experts (SMEs) and leadership to identify training needs and develop solutions to address them.

• Communicate training schedules, expectations, and any updates to employees and management.

• Stay current with industry trends, technologies, and best practices in training, learning, and development.

• Collect feedback from trainees and managers to refine training approaches and content delivery methods.

• Oversee the day-to-day operations of the Learning Management System (LMS), ensuring its smooth functionality.

• Manage user access, troubleshoot issues, and ensure the system meets the needs of employees and stakeholders.

• Develop and implement training programs and materials within the LMS, ensuring they align with organizational goals and compliance requirements.

• Track training progress, completion rates, and learner performance to evaluate effectiveness and identify areas for improvement.

• As a part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP.

Knowledge, Skills and Abilities:

• Knowledge of adult learning principles, instructional design methodologies, and training delivery techniques.

• Familiarity with various training formats, including online, blended learning, and in-person training methods.

• In-depth knowledge of LMS platforms, including system administration, user management, and reporting functionalities.

• Understanding of eLearning development tools and how to integrate them into the LMS.

• Proficiency in eLearning authoring tools (e.g., Articulate Storyline, Adobe Captivate) and other educational technologies.

• Strong project management skills, including the ability to plan, organize, and execute multiple training programs simultaneously.

• Ability to facilitate engaging training sessions that cater to diverse learning styles and keep employees motivated.

• Capacity to handle multiple tasks and projects while maintaining high standards of quality.

Minimum Qualifications:

• Bachelor’s degree in human resources, Education, Business Administration, Organizational Development, or a related field. A master’s degree in a relevant field (such as Instructional Design, Education, or Business) preferred.

• At least 5 years of experience in training and development, with a proven track record in designing and delivering learning programs.

• Experience managing a LMS or similar learning platforms, including system administration, troubleshooting, and reporting.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected].

The City of Charlotte is committed to making the job application process accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modification will be provided. To make a request, please email [email protected], call 704-962-6168, or visit us in person at700 4th St., Charlotte, NC 28202.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to all employees.

Clickhereto learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.