Full-Time

Store Manager

Posted on 11/12/2024

Rag & Bone

Rag & Bone

501-1,000 employees

Contemporary fashion brand for clothing and accessories

Consumer Goods

Compensation Overview

$85k - $90kAnnually

+ Commission Eligible

Senior

Denver, CO, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Management
Customer Service
Requirements
  • Minimum of 5 years of prior work experience in specialty retail
  • 3+ years in a management role
Responsibilities
  • Display best-in-class customer service techniques, build customer loyalty through maintenance of clienteling standards and sales interactions. Ensure that all staff on duty are doing the same
  • Demonstrate the ability to perform and train staff on all store operations tasks from register to stock room
  • Ensure cash handling and register procedures are maintained and executed
  • Ensure integrity of payroll procedures and store scheduling
  • Delegate appropriately to ensure efficiency of store operations and to develop team members
  • Coach and develop retail associates to meet store goals
  • Lead the recruitment, onboarding, training and development of all staff
  • Provide regular feedback, coaching and counseling on performance
  • Resolve all People and employee issues in a timely and effective manner, partnering with the People Team and Field Leaders, as required
  • Partner with the People Team to process new hire paperwork, status changes, departures, and all other people admin processes
  • Build a candidate pipeline via networking and interviewing
  • Identify, create, and manage the execution of all store business plans that drive performance results and maximizes business opportunities
  • Analyze sales reports and data to determine needs of the business and partner in setting strategies to achieve goals
  • Ability to build customer loyalty; grow and manage clientele
  • Maintain product knowledge and ensure delivery of this information to staff
  • Encourage and recognize opportunities for team selling
  • Understand and exemplify the rag & bone brand philosophy and lifestyle
  • Work closely with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends
  • Consistently act within core values of rag & bone
  • Model and teach store associates to support a positive client-centric environment
  • Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Rag & Bone creates high-quality clothing, shoes, and accessories for men and women, focusing on an effortless urban style and expert craftsmanship. Their products are sold directly to consumers through their website and physical stores, allowing for a personalized shopping experience with expert stylists who help customers create customized looks. This tailored service enhances customer satisfaction and loyalty. Rag & Bone stands out from competitors by emphasizing quality, sustainability, and ethical practices, ensuring that their products are made with integrity. The company's goal is to provide stylish, well-made apparel while maintaining a commitment to customer satisfaction and responsible business practices.

Company Stage

Acquired

Total Funding

N/A

Headquarters

New York City, New York

Founded

2002

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-1%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with Astound Commerce enhances online customer experience and DTC operations.
  • Acquisition by Guess and WHP Global provides resources for market expansion.
  • New store in Tampa expands geographic reach and customer base.

What critics are saying

  • Integration with Guess and WHP Global may disrupt operations and brand identity.
  • Andrew Rosen's appointment could lead to strategic shifts alienating customers.

What makes Rag & Bone unique

  • Rag & Bone combines British heritage with modern New York design.
  • The brand offers personalized styling services for a tailored shopping experience.
  • Rag & Bone is committed to quality, sustainability, and ethical practices.

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