Technical Customer Success Manager
Updated on 1/26/2024
Material Security

51-200 employees

Cloud office cybersecurity solutions
Company Overview
Material's mission is to make technology safer and human beings freer and more productive. Material Security uses ubiquitous tools in unexpected ways to understand and mitigate risk in cloud office apps.
B2B

Company Stage

Series C

Total Funding

$184M

Founded

2017

Headquarters

Redwood City, California

Growth & Insights
Headcount

6 month growth

20%

1 year growth

85%

2 year growth

254%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
SQL
Data Analysis
CategoriesNew
Sales & Account Management
Requirements
  • 5+ years of experience in a CSM, value & adoption or consulting role
  • 2+ years of experience supporting enterprise customers in a customer success or related role
  • Experience in cybersecurity or identity management is a plus
  • Experience with Data Analysis, BI Tools and basic SQL
  • Strong experience communicating, building and maintaining relationships with a diverse set of internal and external constituencies including senior level executives
  • Proven ability to understand new product capabilities, demonstrate product features to customers for awareness and ad hoc enablement, and review feature enhancements to submit on behalf of the customer
  • Excellent communication skills and the ability to create and present business cases to internal and client teams
  • Strong organization, project management and time management skills
  • Demonstrated business acumen and professionalism
  • Willingness to travel
Responsibilities
  • Orchestrating a superior client experience
  • Ongoing relationship-building and proactive account management activities, such as account planning, success planning, activity tracking, lite project management
  • Consistent and recurring engagement with customers to review product use & adoption
  • Manage diverse, high profile enterprise accounts
  • Enable customers on new or unused capabilities which meet customers business objectives and goals
  • Review and update customer health scorecards by leveraging telemetry from cross-functional teams
  • Design and execute mitigation plans to mitigate risk or identify new opportunities
  • Be the advocate for your customers within Material by sharing their voice to internal team members
  • Insights gathered from executive business reviews (EBR), NPS feedback, operational reviews, and product feedback
  • Work with our clients to understand their business requirements and how Material will achieve them
Desired Qualifications
  • Experience in cybersecurity or identity management
  • Experience with Data Analysis, BI Tools and basic SQL