Enterprise Account Manager

Are you a passionate relationship-builder, strategic thinker, and master of customer satisfaction? If so, we invite you to be our Enterprise Account Manager. At PartsSource, our mission is to simplify the healthcare technology management process. As an Enterprise Account Manager, you will be the linchpin in enhancing this mission.

Reporting directly to our VP, Enterprise Sales, you will be the human face of our brand and responsible for nurturing a robust, beneficial relationship with our esteemed clientele. Your role encompasses comprehensive contract management, regular business reviews, and the expansion of our customers’ engagement with PartsSource Pro.

What You’ll Do:

• Lead with empathetic understanding of your assigned customer(s), developing detailed account plans with a unique strategic approach.
• Be the customer’s primary point of contact, their trusted advisor, providing onsite support and managing the relationships in your territory.
• Collaborate with PartsSource Pro leadership to drive growth strategies within your portfolio.
• Negotiate contract renewals, always aiming to provide win-win solutions.
• Spearhead growth in key modalities within the HTM environment and champion critical integrations for a seamless workflow.
• Deliver high-quality Business Reviews while collecting and analyzing sales data, operational reports, customer retention metrics, and relevant trends.
• Foster enduring relationships with clients, understanding their unique needs and ensuring our teams fulfill them.
• Scout for new business opportunities, developing strategies with internal stakeholders to seize them.
• Act as a point of escalation for any client issues, working tirelessly to resolve them while maintaining an exceptional customer experience.
• Contribute to team growth by mentoring junior members and imparting best practices.
• Stay abreast of all company services and solutions to serve as a knowledgeable resource to clients.
• Initiate efforts to improve processes, elevate quality, and enhance the overall customer experience.

What’s in it for you:

• A competitive base salary with tremendous earning potential through our uncapped commission structure post-training
• Supportive company culture that provides the tools and guidance to guide you towards success
• Various training and development opportunities at your discretion
• Ability to work remotely
• Internal sales competitions with additional bonus money to winners

What You’ll Bring:

• 3-5 years of documented success in Medical Sales/Account Representative/Account Manager roles, or similar, preferred.
• Healthcare industry experience, ideally with Clinical Engineering, HTM, and hospital Supply Chain exposure.
• Proficient in negotiation, contract understanding, and achieving quotas.
• Comfortable with sales, operational performance metrics, and financial elements of the business.
• Fluent with Microsoft applications and Salesforce CRM.
• Exceptional analytical and organizational skills, accompanied by standout communication and presentation abilities.
• Ability to travel as needed (approximately 30%)
• Ability to thrive while working remotely and independently.
• B.A. degree in Business Administration, or relevant field.